Customer Service Representative

RESINEX Group; Braga; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Meal allowance

Health insurance

Language courses

Employee assistance program

Job summary

A leading polymer distributor in Braga is seeking a customer service professional to ensure high satisfaction by addressing inquiries and coordinating orders. The role requires B2B customer service experience, fluency in English and Spanish, and strong organizational skills. The company offers training, hybrid work with two remote days per week, and benefits including a meal allowance and health insurance.

Qualifications

• Experience in B2B customer service, ideally in plastics or related industrial sectors.
• Basic knowledge of material properties (plastics, additives, compounding).
• Enjoys working in a dynamic and fast-growing company.
• Analytical thinking and a results-oriented mindset.
• Excellent organizational skills with a structured approach to interactions, orders and admin tasks.
• Enjoy working in a dynamic, fast-growing company and seizing opportunities.

Responsibilities

• Provide high quality customer service by ensuring fulfillment and addressing inquiries.
• Monitor order status and coordinate with logistics for delivery.
• Use commercial tools for routine tasks and data entry.
• Use commercial tools and systems for routine/administrative tasks, including entering customer data.
• Ensure data quality and troubleshoot issues to enable retention and business development.
• Proactively maintains understanding of product features and benefits.

Skills

B2B customer service experience

Communication in English and Spanish

Analytical thinking

Organizational skills

Results-oriented mindset

Job description

About the Company

Resinex belongs to the Belgian group Ravago, a family-owned company that operates worldwide in the plastics industry with over 12,000 employees across 325 locations. The Resinex was established in 1988 and has been at the forefront of polymer distribution ever since. Over the years, the company has experienced continuous growth, expanding both its customer base and supplier network.

Today, Resinex stands out as the only polymer distributor with coverage across all European countries and Turkey, combining strong local expertise with a truly pan‑European reach.

Our four corporate values - Human Focus, Professionalism, Entrepreneurship, and Humility - form the foundation of our actions.

Your Responsibilities

• Provide high quality customer service by ensuring fulfilment, promptly addressing customer inquiries, resolving or escalating complaints, and providing ongoing support to ensure high level customer satisfaction.
• Monitor order status and coordinate with logistics to ensure timely delivery.
• Work closely with sales representatives and warehouse teams to align on customer needs.
• Use commercial tools and systems for routine/administrative tasks independently such as entering customer data.
• Ensure the quality of the data and troubleshoot issues when needed to enable effective customer retention and business development activities.
• Proactively ensures own understanding of product features and benefits.

What You Bring

• Experience in B2B customer service, ideally in plastics or related industrial sectors. Basic knowledge of material properties (plastics, additives, compounding...).
• You enjoy communicating in English and Spanish, and enjoy working with people from different backgrounds, both nationally and internationally.
• Analytical thinking and results-oriented mindset. You identify challenges early and address them pragmatically and empathetically, whether within your team or advising employees and managers.
• Demonstrates excellent organizational skills, with a structured approach to managing customer interactions, order tracking, and administrative tasks.
• You enjoy working in a dynamic and fast-growing company, proactively contributing to your skills, continuously developing yourself, and seizing changes as opportunities.

What We Offer

• Personal Development Opportunities: Training and continuous support in professional and personal development, tailored to your wishes and life situation, in line with our motto "Build your work life with us".
• A Stimulating and International Work Environment: Interesting tasks in a future-oriented company.
• Together We Are Strong: Trust-based collaboration in different teams.
• Work-Life Balance: Hybrid work model with two days of remote work per week.
• Benefits: Meal allowance, health insurance, language courses and an employee assistance program (Lyra Wellbeing).

Interested? Then we look forward to receiving your application!