Order to Cash Customer Service Representative - German Speaker (F/M/X)

Solvay (FR); Lisboa; Híbrido; EUR 23 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Healthcare

Parenting leave

Training platform

Language courses

Resumo da oferta

Solvay Portugal seeks a Customer Service Representative to join the Order-to-Cash (OtC) team as the primary customer contact, coordinating with sales, logistics and production sites to ensure smooth order processing and issue resolution.

The role requires at least 2 years in direct customer service or supply chain, with CRM experience (Salesforce, SAP CRM) preferred. A hybrid work model and a competitive total rewards package are offered, including base pay between €23,000 and €30,000.

Qualificações

• Relevant education degree or equivalent qualification in Supply Chain, International Business, Communications, or a related field.
• Minimum 2 years of experience in direct customer service, supply chain, or operations.

Responsabilidades

• Inquiry & Issue Resolution: Serve as the primary contact for customer inquiries and resolve issues promptly.
• Order Processing in cooperation with Account Managers, production sites and Logistics Department.
• Collaborating with internal teams (Sales, Logistics, etc.) to ensure customer support and problem resolution.
• Monitoring deliveries and payment behavior in coordination with Credit team and settlement of billing process.
• Identifying opportunities for process improvements to enhance the customer experience.

Conhecimentos

CRM process understanding

Customer service

Order processing

CRM software (Salesforce SAP)

Formação académica

Relevant education in Supply Chain or related field

Ferramentas

Salesforce

SAP CRM

Descrição da oferta de emprego

About the role

Our Customer Service Representative will join the Order-to-Cash (OtC) team, focusing on being the primary point of contact for our customers. This role is crucial for ensuring seamless interactions and efficient order management, collaborating closely with sales, logistics, and other departments. As a Customer Service Representative, you will work on managing customer inquiries, processing and monitoring orders, and resolving various customer issues. You will support smooth customer interactions and contribute to a positive customer experience. You will get the opportunity to contribute to customer satisfaction and loyalty and have a positive impact on our reputation and business efficiency.

You will be accountable for:

• Inquiry & Issue Resolution: Serve as the primary contact for customer inquiries and promptly resolve issues, ensuring accurate information and a professional, empathetic experience
• Order Processing in cooperation with Account Managers, our production sites and the Logistics Department Tactical coordination with production plants and demand planners in order to efficiently deliver customers
• Collaborating with internal teams (Sales, Logistics, etc.) to ensure comprehensive customer support and problem resolution
• Monitoring of deliveries and payment behavior in coordination with our Credit team and settlement of the billing process
• Identifying opportunities for process improvements to enhance the overall customer experience

We offer a permanent contract based on a hybrid working mode (2 days a week at the office).

About you

Relevant education degree or equivalent qualification in Supply Chain, International Business, Communications, or a related field.

Relevant work experience of minimum 2 years of experience in direct customer service, supply chain, or operations.

Competencies

• Customer Relationship Management skills and Order-to-Cash process understanding
• CRM software experience (e.g., Salesforce, SAP CRM) preferredEnglish and German proficiency needed.

Behaviors

• Customer-centric mindset
• Analytical and problem-solving capability, as well as attention to detail
• Autonomy and Adaptability

About the pay

Attractive and equitable pay for all: compensation is determined within a range to foster your development in the role. The base pay expected for this role is 23,000 EUR and 30,000 EUR in Portugal. Your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.

Benefits

• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
• Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
• Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.