Sales Support Specialist Retail PT (m/f/d)

IFCO SYSTEMS; Azambuja; Híbrido; EUR 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Make a difference

Flat hierarchies

Flexible hours

Hybrid work

LinkedIn Learning

Employee Support Program

Resumo da oferta

IFCO SYSTEMS in Portugal is seeking a proactive Retail Account Support specialist to serve as a trusted partner for retail customers. You will provide day-to-day support, resolve inquiries, and ensure a seamless customer experience across the supply chain.

You will coordinate with Key Account Managers, manage data and ERP systems, handle EDI processes, and contribute to reporting, process improvements, and cross-border collaboration within Europe.

Qualificações

• Proven ability to build strong customer relationships.
• Experience in sales support or back-office roles.
• Skilled with CRM, ERP and related platforms.
• Understanding of retail operations and supply chain.
• Strong analytical and reporting capabilities.
• Problem solving and process improvement mindset.
• Excellent collaboration and communication skills.
• Highly organized with attention to detail and accuracy.
• Fluent in Portuguese, Spanish and English.

Responsabilidades

• Serve as a trusted partner for retail customers by providing responsive day-to-day support, resolving operational inquiries, and ensuring a seamless customer experience.
• Work closely with Key Account Managers and Area Managers to support retail account activities, strengthen customer relationships, and contribute to service excellence.
• Manage customer complaints through Salesforce, ensure timely follow-up, and drive effective resolution while maintaining a high standard of customer satisfaction.
• Maintain accurate master data, support system registrations, manage EDI processes, and ensure the reliability of transactional and operational information across platforms.
• Prepare and communicate operational reports, analyze data trends, identify potential issues, and provide recommendations that support informed business decisions.
• Support inventory management activities, maintain accurate records for stores and distribution centres, and contribute to efficient operational processes.
• Coordinate reimbursement calculations and administrative processes, ensuring accuracy, compliance, and timely execution of agreed customer commitments.
• Partner with Retail Sales Support teams across Europe to standardize processes, share best practices, enhance operational efficiency, and drive automation initiatives.

Conhecimentos

Customer relationships

Sales support

Systems & data

Retail & supply chain

Analytical & reporting

Problem solving

Collaboration & communication

Organization

Languages (PT, ES, EN)

Ferramentas

Salesforce

ERP systems

CRM

Descrição da oferta de emprego

We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products. We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food and at the same time the lifespan of the products increases. Through our products and the need for less packaging materials we reduce the carbon footprint. “The future is circular”

Key responsibilities

• Retail Account Support & Customer Service – Serve as a trusted partner for retail customers by providing responsive day-to-day support, resolving operational inquiries, and ensuring a seamless customer experience.
• Account Coordination & Collaboration – Work closely with Key Account Managers and Area Managers to support retail account activities, strengthen customer relationships, and contribute to service excellence.
• Complaint & Issue Resolution – Manage customer complaints through Salesforce, ensure timely follow-up, and drive effective resolution while maintaining a high standard of customer satisfaction.
• Data & System Management – Maintain accurate master data, support system registrations, manage EDI processes, and ensure the reliability of transactional and operational information across platforms.
• Reporting & Business Insights – Prepare and communicate operational reports, analyze data trends, identify potential issues, and provide recommendations that support informed business decisions.
• Inventory & Operational Administration – Support inventory management activities, maintain accurate records for stores and distribution centres, and contribute to efficient operational processes.
• Financial & Process Support – Coordinate reimbursement calculations and administrative processes, ensuring accuracy, compliance, and timely execution of agreed customer commitments.
• Continuous Improvement & European Collaboration – Partner with Retail Sales Support teams across Europe to standardize processes, share best practices, enhance operational efficiency, and drive automation initiatives.

We expect

• Customer Relationship Management – Proven ability to build strong customer relationships, enhance customer satisfaction, and act as a trusted partner across retail and supply chain environments.
• Sales Support & Operational Expertise – Solid experience in sales support, customer service, or back-office functions, ensuring efficient account coordination and high-quality operational support.
• Systems & Data Management – Skilled in working with CRM, ERP, and operational platforms, maintaining accurate data, supporting system processes, and ensuring reliable information flows.
• Retail & Supply Chain Knowledge – Good understanding of retail operations, supply chain processes, and customer requirements, ideally within the fresh produce, food, or related sectors.
• Analytical & Reporting Capabilities – Comfortable working with reporting and data analysis tools to identify trends, validate information, support decision-making, and drive continuous improvement initiatives.
• Problem Solving & Process Improvement – Proactive and solution-oriented professional with the ability to resolve issues efficiently, improve processes, and contribute to operational excellence.
• Collaboration & Communication Skills – Strong interpersonal and stakeholder management skills with the ability to work effectively across functions, support key accounts, and communicate confidently with customers and colleagues.
• Organization & Personal Effectiveness – Highly organized, detail-oriented, and adaptable, with the ability to manage multiple priorities, perform effectively in a fast-paced environment, and maintain a strong focus on accuracy and service quality.
• Language Skills – Fluent Portuguese, Spanish, and English, enabling effective collaboration in an international business environment.

We offer

• Make a difference where it matters – Play a key role in a sustainable and future-proof industry.
• A culture of appreciation and respect – Join an international team where collaboration thrives.
• Flat hierarchies, fast decisions – Your ideas matter and drive real change.
• Work your way – Enjoy flexible working hours and hybrid work.
• Unlimited learning opportunities – Access to unlimited LinkedIn Learning.
• Support when you need it – Our Employee Support Program.

At IFCO, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal opportunity employer. We are looking forward to receiving your application.