Customer Service Manager - E-commerce Growth (On-Site)

Daily&Co; Lisboa; Presencial; EUR 40 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mentorship and training

Career advancement opportunities

Dynamic, innovative environment

Resumo da oferta

Daily&CO in Portela (Loures), PT, seeks a Customer Service Manager for a full-time, on-site role. You will lead the service team, implement policies, and drive customer satisfaction across platforms.

Requirements include a Bachelor’s degree in a related field, fluency in French (C1) and English, CRM experience, and strong leadership. The role emphasizes mentorship, growth, and a dynamic, innovation-driven environment.

Qualificações

• Bachelors in Business Admin, Marketing, Communications or related field.
• Fluent in French (C1) and proficient in English.
• Strong interest in e-commerce and customer service.
• Excellent attention to detail and organizational skills.
• Experience with CRM software and customer service platforms.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proven leadership and team management skills.

Responsabilidades

• Lead and manage the customer service team to ensure high-quality support.
• Develop and implement customer service policies and procedures.
• Monitor customer service metrics to identify trends and gaps.
• Handle escalated inquiries and complaints professionally.
• Collaborate with cross-functional teams to address feedback and improve offerings.
• Provide training and development for team members.
• Document and track all customer interactions in CRM.
• Seek ways to improve efficiency of the department.

Formação académica

Bachelor's degree in Business Administration, Marketing, Communications, or a related field

Ferramentas

CRM software

Microsoft Office (Word, Excel, PowerPoint)

Descrição da oferta de emprego

Daily&CO in Portela (Loures), PT, seeks a Customer Service Manager for a full-time, on-site role. You will lead the service team, implement policies, and drive customer satisfaction across platforms.

Requirements include a Bachelor’s degree in a related field, fluency in French (C1) and English, CRM experience, and strong leadership. The role emphasizes mentorship, growth, and a dynamic, innovation-driven environment.