Customer Service Manager At Daily&Co

Daily&Co; Lisboa; Presencial; EUR 40 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mentorship and training

Career advancement opportunities

Dynamic, innovative environment

Resumo da oferta

Daily&CO in Portela (Loures), PT, seeks a Customer Service Manager for a full-time, on-site role. You will lead the service team, implement policies, and drive customer satisfaction across platforms.

Requirements include a Bachelor’s degree in a related field, fluency in French (C1) and English, CRM experience, and strong leadership. The role emphasizes mentorship, growth, and a dynamic, innovation-driven environment.

Qualificações

• Bachelors in Business Admin, Marketing, Communications or related field.
• Fluent in French (C1) and proficient in English.
• Strong interest in e-commerce and customer service.
• Excellent attention to detail and organizational skills.
• Experience with CRM software and customer service platforms.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proven leadership and team management skills.

Responsabilidades

• Lead and manage the customer service team to ensure high-quality support.
• Develop and implement customer service policies and procedures.
• Monitor customer service metrics to identify trends and gaps.
• Handle escalated inquiries and complaints professionally.
• Collaborate with cross-functional teams to address feedback and improve offerings.
• Provide training and development for team members.
• Document and track all customer interactions in CRM.
• Seek ways to improve efficiency of the department.

Formação académica

Bachelor's degree in Business Administration, Marketing, Communications, or a related field

Ferramentas

CRM software

Microsoft Office (Word, Excel, PowerPoint)

Descrição da oferta de emprego

Apply for Customer Service Manager at Daily&CO in Portela (Loures), P11, PT. This Full time on site position offers great opportunities for career growth. Job Title: Customer Service Manager Commitment: Full-Time Location: On site Contract Duration: Permanent Job Brief: We're seeking a meticulous and proactive Customer Service Manager to join our team full-time. This role is essential in ensuring exceptional customer service and optimizing the customer experience across all our sales platforms.

The ideal candidate is organized, possesses excellent communication skills, and is passionate about customer service and e-commerce. Daily\ & Co is at the forefront of e-commerce innovation, specializing in the integration and distribution of products across European marketplaces. Our mission is to provide a seamless omnichannel experience for our partners and their customers, leveraging cutting-edge technology and comprehensive e-commerce strategies. We're committed to optimizing marketplace presence and expanding reach through strategic partnerships and advanced marketing techniques.

Key Responsibilities:

Lead and manage the customer service team to ensure high-quality support for our customers. Develop and implement customer service policies and procedures to enhance customer satisfaction. Monitor and analyze customer service metrics to identify trends, gaps, and opportunities for improvement. Handle escalated customer inquiries and complaints in a professional and timely manner. Collaborate with cross-functional teams to address customer feedback and improve product offerings and services. Provide training and development opportunities for customer service representatives. Ensure all customer interactions are accurately documented and tracked in our CRM system. Continuously seek ways to improve the efficiency and effectiveness of the customer service department. Qualifications:

Bachelor's degree in Business Administration, Marketing, Communications, or a related field. Fluent in French (C1 level) and proficient in English. Strong interest in e-commerce and customer service. Excellent attention to detail and organizational skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with CRM software and customer service platforms. Ability to work independently and collaboratively in a fast-paced environment. Proven leadership and team management skills. What We Offer:

Hands-on experience in the e-commerce industry with a focus on customer service management. Mentorship and training from experienced professionals in the field. A dynamic, innovative environment that encourages learning and growth. Opportunities for future career advancement within the company. A collaborative and supportive team that values innovation, creativity, and results.