Customer Service Manager at Daily&CO

Daily&CO; Portela; Presencial; EUR 30 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hands-on experience in e-commerce

Mentorship and training

Growth opportunities

Collaborative team environment

Resumo da oferta

Daily&CO in Portela (Loures) is seeking a meticulous Customer Service Manager to lead our on-site team and optimize the customer experience across all sales platforms. This full-time role demands strong leadership and excellent communication.

You will implement policies, monitor metrics, and coordinate with cross-functional teams while providing training and ensuring accurate CRM documentation. A Bachelor’s degree and fluency in French (C1) and English are required; previous e-commerce exposure

Qualificações

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
• Fluent in French (C1) and proficient in English.
• Strong interest in e-commerce and customer service.
• Excellent attention to detail and organizational skills.
• Experience with CRM software and customer service platforms.

Responsabilidades

• Lead and manage the customer service team to deliver high-quality support.
• Develop and implement customer service policies to boost satisfaction.
• Monitor metrics to identify trends and improvement opportunities.
• Handle escalated inquiries and complaints professionally.
• Collaborate with cross-functional teams to improve offerings.
• Provide training and development for CS representatives.
• Ensure all interactions are documented in the CRM system.
• Seek ways to increase efficiency of the CS department.

Conhecimentos

Leadership

Customer service

CRM software

Team management

French & English

Formação académica

Bachelor’s degree

Ferramentas

Microsoft Office Suite

CRM software

Descrição da oferta de emprego

Apply for Customer Service Manager at Daily&CO in Portela (Loures), P11, PT. This Full time on site position offers great opportunities for career growth.

Job Title: Customer Service Manager Commitment: Full-Time Location: On site Contract Duration: Permanent

Job Brief: We're seeking a meticulous and proactive Customer Service Manager to join our team full-time. This role is essential in ensuring exceptional customer service and optimizing the customer experience across all our sales platforms. The ideal candidate is organized, possesses excellent communication skills, and is passionate about customer service and e-commerce. Daily \& Co is at the forefront of e-commerce innovation, specializing in the integration and distribution of products across European marketplaces. Our mission is to provide a seamless omnichannel experience for our partners and their customers, leveraging cutting-edge technology and comprehensive e-commerce strategies. We're committed to optimizing marketplace presence and expanding reach through strategic partnerships and advanced marketing techniques.

Key Responsibilities:

• Lead and manage the customer service team to ensure high-quality support for our customers.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Monitor and analyze customer service metrics to identify trends, gaps, and opportunities for improvement.
• Handle escalated customer inquiries and complaints in a professional and timely manner.
• Collaborate with cross-functional teams to address customer feedback and improve product offerings and services.
• Provide training and development opportunities for customer service representatives.
• Ensure all customer interactions are accurately documented and tracked in our CRM system.
• Continuously seek ways to improve the efficiency and effectiveness of the customer service department.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Fluent in French (C1 level) and proficient in English.
• Strong interest in e-commerce and customer service.
• Excellent attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM software and customer service platforms.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proven leadership and team management skills.

What We Offer:

• Hands-on experience in the e-commerce industry with a focus on customer service management.
• Mentorship and training from experienced professionals in the field.
• A dynamic, innovative environment that encourages learning and growth.
• Opportunities for future career advancement within the company.
• A collaborative and supportive team that values innovation, creativity, and results.