Customer Service Manager – E‑commerce CX Leader (On‑Site)

Daily&CO; Portela; Presencial; EUR 30 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hands-on experience in e-commerce

Mentorship and training

Growth opportunities

Collaborative team environment

Resumo da oferta

Daily&CO in Portela (Loures) is seeking a meticulous Customer Service Manager to lead our on-site team and optimize the customer experience across all sales platforms. This full-time role demands strong leadership and excellent communication.

You will implement policies, monitor metrics, and coordinate with cross-functional teams while providing training and ensuring accurate CRM documentation. A Bachelor’s degree and fluency in French (C1) and English are required; previous e-commerce exposure

Qualificações

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
• Fluent in French (C1) and proficient in English.
• Strong interest in e-commerce and customer service.
• Excellent attention to detail and organizational skills.
• Experience with CRM software and customer service platforms.

Responsabilidades

• Lead and manage the customer service team to deliver high-quality support.
• Develop and implement customer service policies to boost satisfaction.
• Monitor metrics to identify trends and improvement opportunities.
• Handle escalated inquiries and complaints professionally.
• Collaborate with cross-functional teams to improve offerings.
• Provide training and development for CS representatives.
• Ensure all interactions are documented in the CRM system.
• Seek ways to increase efficiency of the CS department.

Conhecimentos

Leadership

Customer service

CRM software

Team management

French & English

Formação académica

Bachelor’s degree

Ferramentas

Microsoft Office Suite

CRM software

Descrição da oferta de emprego

Daily&CO in Portela (Loures) is seeking a meticulous Customer Service Manager to lead our on-site team and optimize the customer experience across all sales platforms. This full-time role demands strong leadership and excellent communication.

You will implement policies, monitor metrics, and coordinate with cross-functional teams while providing training and ensuring accurate CRM documentation. A Bachelor’s degree and fluency in French (C1) and English are required; previous e-commerce exposure