Customer Service Manager

Dailyandco; Portela; Presencial; EUR 36 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mentorship and training

Growth opportunities

Collaborative team

Dynamic environment

Resumo da oferta

Daily & Co is seeking a meticulous and proactive Customer Service Manager to join our team full-time, overseeing customer experience across our sales platforms. The role combines leadership, process design, and hands-on support in a fast-paced e-commerce environment.

You will lead the customer service team, develop policies, monitor metrics, handle escalations, and collaborate with cross-functional groups to improve products and services.

Qualificações

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• Fluent in French (C1 level) and proficient in English.
• Strong interest in e-commerce and customer service.
• Excellent attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM software and customer service platforms.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proven leadership and team management skills.

Responsabilidades

• Lead and manage the customer service team to ensure high-quality support for our customers.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Monitor and analyze customer service metrics to identify trends, gaps, and opportunities for improvement.
• Handle escalated customer inquiries and complaints in a professional and timely manner.
• Collaborate with cross-functional teams to address customer feedback and improve product offerings and services.
• Provide training and development opportunities for customer service representatives.
• Ensure all customer interactions are accurately documented and tracked in our CRM system.
• Continuously seek ways to improve the efficiency and effectiveness of the customer service department.

Conhecimentos

Leadership & team management

Communication skills

Attention to detail

Organizational skills

MS Office (Word, Excel, PowerPoint)

CRM software experience

Independent & collaborative work

Customer service mindset

E-commerce interest

Formação académica

Bachelor's degree in Business Administration, Marketing, Communications, or related field

Ferramentas

CRM software

Descrição da oferta de emprego

We're seeking a meticulous and proactive Customer Service Manager to join our team full-time. This role is essential in ensuring exceptional customer service and optimizing the customer experience across all our sales platforms. The ideal candidate is organized, possesses excellent communication skills, and is passionate about customer service and e-commerce.

Daily & Co is at the forefront of e-commerce innovation, specializing in the integration and distribution of products across European marketplaces. Our mission is to provide a seamless omnichannel experience for our partners and their customers, leveraging cutting-edge technology and comprehensive e-commerce strategies. We're committed to optimizing marketplace presence and expanding reach through strategic partnerships and advanced marketing techniques.

Key Responsibilities:

• Lead and manage the customer service team to ensure high-quality support for our customers.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Monitor and analyze customer service metrics to identify trends, gaps, and opportunities for improvement.
• Handle escalated customer inquiries and complaints in a professional and timely manner.
• Collaborate with cross-functional teams to address customer feedback and improve product offerings and services.
• Provide training and development opportunities for customer service representatives.
• Ensure all customer interactions are accurately documented and tracked in our CRM system.
• Continuously seek ways to improve the efficiency and effectiveness of the customer service department.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Fluent in French (C1 level) and proficient in English.
• Strong interest in e-commerce and customer service.
• Excellent attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM software and customer service platforms.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proven leadership and team management skills.

What We Offer:

• Hands-on experience in the e-commerce industry with a focus on customer service management.
• Mentorship and training from experienced professionals in the field.
• A dynamic, innovative environment that encourages learning and growth.
• Opportunities for future career advancement within the company.
• A collaborative and supportive team that values innovation, creativity, and results.