Customer Service – French & English

Cross Border Talents; Lisboa; Presencial; EUR 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Rotational shifts including nights

On-site in Lisbon

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is seeking a Customer Service professional fluent in French and English to handle B2B client inquiries via phone, email, and chat. This on-site role requires strong communication skills and a client-focused mindset to provide timely, effective solutions.

The ideal candidate will have a High School Diploma, at least 6 months in customer service, and be comfortable with rotational shifts including nights. NIF & NISS are required for employment in Portugal.

Qualificações

• Fluent in French and English.
• High School Diploma.
• Minimum 6 months of customer service experience.
• Strong computer and communication skills.
• Tech-savvy, detail-oriented, and organized.
• Excellent problem-solving and multitasking skills.
• Professional, friendly, and customer-focused.
• Willing to work rotational shifts, including nights.
• NIF & NISS required for employment in Portugal.

Responsabilidades

• Provide exceptional B2B customer support.
• Assist clients with inquiries and troubleshooting.
• Provide personalized and effective solutions.
• Verify customer and account information.
• Support customers via phone, email, and chat.
• Follow company procedures and regulatory guidelines.

Conhecimentos

French fluency

English fluency

Customer service

Formação académica

High School Diploma

Descrição da oferta de emprego

Customer Service – French & English

Lisbon, Portugal | On-site

Join our client, a leading payment solutions provider, as a Customer Service professional in Lisbon!

About the Role

Provide B2B customer support to business clients in French and English, helping resolve issues and providing effective solutions through phone, email, and chat.

Requirements

• Fluent in French & English
• High School Diploma
• Minimum 6 months of customer service/contact center experience
• Strong computer and communication skills
• Tech-savvy, detail-oriented, and organized
• Excellent problem-solving and multitasking skills
• Professional, friendly, and customer-focused
• Willing to work rotational shifts, including nights
• NIF & NISS required for employment in Portugal

Responsibilities

• Provide exceptional B2B customer support
• Assist clients with inquiries and troubleshooting
• Provide personalized and effective solutions
• Verify customer and account information
• Support customers via phone, email, and/or chat
• Follow company procedures and regulatory guidelines