Customer Service Representative - Dutch and English

Cross Border Talents; Lisboa; Hybrid; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Paid training

Team leader support

Career development paths

Multicultural working environment

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring customer service representatives fluent in Dutch and English. The role supports an international client and involves handling inquiries via phone, email, and chat.

You will work in a multilingual team and contribute to high-quality customer service from Lisbon, with on-site, hybrid or remote options discussed during interview. Paid training and onboarding are provided, along with clear quality guidelines, career development paths, and a

Qualifications

• Fluent level in Dutch and English.
• Excellent written and spoken communication.
• Comfortable working with computers and several systems.
• Reliable with attention to detail and a team-first attitude.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases following the defined process.

Skills

Dutch language

English language

Communication

Team player

Multitasking

Job description

Looking for Dutch and English speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in Dutch and English is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in Dutch and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This position is based in Lisbon and offers on-site, hybrid or remote working options, confirmed during the interview. Working hours and shift patterns are confirmed during the interview process.