Customer Service Specialist - Dutch and English

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development

Multicultural environment

Job summary

Savior Artigos Texteis Lda in Lisbon is hiring bilingual customer service representatives to support an international client. You will handle inbound and outbound contacts in Dutch and English, resolving questions with care and accuracy.

As part of a multilingual team, you will use a knowledge base and tools to ensure quality service, with onboarding and ongoing career development opportunities in a friendly environment.

Qualifications

• Fluent level in Dutch and English.
• Strong written and spoken communication skills.
• Ability to navigate multiple computer systems.
• Reliable, patient and team-oriented attitude.

Responsibilities

• Answer customer questions by phone, email, and chat in a friendly, professional tone.
• Resolve requests accurately using provided tools and knowledge base.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following defined processes.

Skills

Dutch language

English language

Customer service

Communication

Job description

Looking for Dutch and English speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in Dutch and English is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in Dutch and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours: 8 hours per day, 5 working days per week.