Portuguese-Speaking Customer Support Specialist – Online Booking

Pkrecruiting; Portugal; Remote; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Health insurance from day one

Paid training

Structured onboarding

International online project

Dynamic multicultural environment

Career growth opportunities

Job summary

CloserHire is partnering to recruit Portuguese-speaking Customer Support Specialists for an online booking project. You will assist customers with bookings, travel services and inquiries for a global travel platform, from a fully remote position in Portugal.

The role emphasizes high-quality service, clear documentation, and collaboration with internal teams. It is ideal for customer-focused professionals who thrive in a fast-paced, multicultural environment and seek long-term development within

Qualifications

• Native or fluent Portuguese with strong English skills.
• Excellent communication and problem-solving abilities.
• Customer-oriented mindset with attention to detail.
• Able to perform in a fast-paced, remote setting.

Responsibilities

• Provide customer support via calls and online channels.
• Assist customers with bookings, accommodations, and inquiries.
• Resolve routine issues professionally and promptly.
• Maintain clear documentation of interactions in systems.
• Collaborate with internal teams to improve experience.

Skills

Portuguese (C1-C2)

English proficiency

Communication

Problem solving

Customer focus

Team player

Job description

CloserHire is partnering with a leading global customer experience provider to recruit Portuguese-speaking Customer Support Specialists for an exciting Online Booking project. In this role, you will support customers for one of the world’s largest online travel platforms, helping users with accommodation reservations, travel-related inquiries, and booking services across a wide range of destinations worldwide. You will work in an international environment, ensuring customers receive high-quality support and seamless service throughout their travel journey. This is a full-time remote position based anywhere in Portugal, offering the flexibility to work from home while joining a dynamic and multicultural team.

Your Role

• Provide customer support via inbound calls, outbound calls, and online channels, depending on customer needs
• Assist customers with inquiries related to bookings, accommodations, travel services, and online reservations
• Resolve routine issues related to products and services in a professional and timely manner
• Deliver high-quality customer service while ensuring customer satisfaction
• Provide accurate information and guidance throughout the booking process
• Maintain clear and accurate documentation of customer interactions in internal systems
• Collaborate with internal teams to ensure a smooth customer experience

Your Qualifications

• Native or fluent Portuguese (C1-C2 level) with good English skills
• Previous experience in customer service is a plus
• Previous experience in the travel or online booking industry is preferred
• Strong communication and problem-solving skills
• Customer-oriented mindset with attention to detail
• Comfortable working in a fast-paced environment
• Ability to work independently and as part of a team

The Offer

• Full-time remote position — work from anywhere in Portugal
• Monday to Friday schedule: 07:30 – 17:00
• Weekends off — Saturday and Sunday
• Health insurance from day one (NIF and NISS are required for enrollment)
• Paid training and structured onboarding
• Opportunity to work on an exciting international online travel project
• Dynamic and multicultural work environment
• Career growth and long-term development opportunities
• Full support from CloserHire throughout the recruitment process

Relocation

N/A