Customer Service Representative - Spanish Speaking

Multilingual Jobs Worldwide; Porto; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Paid training

Central office

Multicultural environment

Employee discounts

Team events

Career development

Management support

Job summary

Multilingual Jobs Worldwide partner seeks a Spanish-speaking Customer Service Representative in Porto, Portugal, to assist guests and hosts with bookings, issues, and travel inquiries via phone and email. You will join an international, customer-focused team in a supportive environment, with relocation help, health insurance, paid training, and development opportunities in a modern office.

Relocation and benefits are provided to help you settle in Portugal, with ongoing support from managers and

Qualifications

• Native-level Spanish (written and spoken)
• Good written and spoken English
• Strong communication and customer-oriented mindset
• Previous customer service experience is an advantage

Responsibilities

• Provide friendly and efficient customer support to an international travel and accommodation community
• Act as the first point of contact, handling and resolving customer inquiries via inbound phone calls and email
• Identify customer issues and elevate complex cases to the appropriate teams when necessary
• Deliver clear, accurate, and personalised responses to customer inquiries
• Research and troubleshoot customer concerns using available tools and resources
• Assist in resolving disputes between guests and hosts, ensuring fair and professional communication
• Manage multiple customer inquiries and tasks simultaneously while maintaining high service standards

Skills

Spanish native

English proficient

Customer service

Communication

Problem solving

Organizational skills

Empathy

Job description

Do you want to build your customer service career in the travel and hospitality industry while living in Portugal? Our partner is looking for Spanish-speaking Customer Service Representatives who are ready to join an international team and help customers enjoy seamless travel experiences.

Join a supportive team where you will assist guests and hosts through phone and email, helping them with bookings, accommodation inquiries, and travel-related challenges. Enjoy a comprehensive relocation package and a wide range of employee benefits as you take the next step in your career in Portugal.

About the company

Our partner is a global leader in the customer service industry, delivering exceptional experiences for over 750 leading and digital-first brands. With 170,000 associates worldwide, they provide innovative customer service solutions and seamless customer experiences.

What will you do?

• Provide friendly and efficient customer support to an international travel and accommodation community
• Act as the first point of contact, handling and resolving customer inquiries via inbound phone calls and email
• Identify customer issues and elevate complex cases to the appropriate teams when necessary
• Deliver clear, accurate, and personalised responses to customer inquiries
• Research and troubleshoot customer concerns using available tools and resources
• Assist in resolving disputes between guests and hosts, ensuring fair and professional communication
• Manage multiple customer inquiries and tasks simultaneously while maintaining high service standards

Candidate profile

• Native-level Spanish language skills, both written and spoken
• Good written and spoken English
• Strong communication skills and a customer-oriented mindset
• Previous customer service experience is an advantage
• Good organisational and problem-solving skills
• Comfortable working with online platforms and digital tools
• Ability to remain professional and empathetic when handling customer inquiries
• Interest in the travel and hospitality industry
• Valid work permit for Portugal if you are not an EU citizen

Employer offers

• Comprehensive relocation package to help you settle in Portugal
• Health insurance
• Paid training to prepare you for your role
• Modern and centrally located office
• International and multicultural working environment
• Employee discounts and benefits
• Social events and team-building activities
• Opportunities for professional development and career growth
• Ongoing support from team managers, HR, and colleagues

Payment Frequency: Monthly

Variable Compensation

Performance Bonus: Up to €120 based on KPI (applicable from 4th month onwards)

Meal Allowance: €8.50 per worked day

Payment Structure: Paid with salary at the end of the month

About Portugal

Experience the perfect combination of career opportunities and an exciting lifestyle in Portugal, a country known for its beautiful coastline, sunny climate, and welcoming international community. From historic cities and vibrant cafés to stunning beaches and delicious cuisine, Portugal offers an excellent quality of life and plenty of opportunities to explore while building your international career.