Customer Rep (French-English) Hotel Reservations Remote night Shift

Concentrix; Lisboa; Remote; EUR 13,000 - 19,000; Full time

Benefits offered by this job

Competitive salary

Work from home in Portugal

Bring-a-friend bonus

Full paid training

Career development programs

Job summary

Concentrix in Portugal (Remote) is seeking a Customer Service Representative fluent in French and English to support hotel reservations, handle changes, and respond to travel inquiries during the night shift. You will deliver friendly, accurate information while upholding the highest service standards.

In this role, you will assist customers via calls and emails, keep reservation records up to date, escalate complex cases, and benefit from comprehensive training and development programs offered

Qualifications

• Fluent in French and English (written and spoken).
• Available for permanent night shifts.
• Excellent communication and customer service skills.
• Able to work in a fast-paced environment with attention to detail.
• Strong problem-solving and customer-oriented mindset.

Responsibilities

• Assist customers with hotel reservations, modifications, cancellations, and general booking inquiries.
• Provide accurate information regarding hotel availability, rates, services, and policies.
• Support customers via calls, emails, and other communication channels.
• Resolve customer concerns efficiently while maintaining high customer satisfaction.
• Escalate complex cases following internal procedures and maintain records.

Skills

French

English

Job description

Customer Rep (French-English) Hotel Reservations Remote night Shift

Job Description

Experience the power of a game-changing career!

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as \"World's Best Workplaces,\" \"Best Companies for Career Growth,\" and \"Best Company Culture,\" year after year.

If you're looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote), you will support one of the world's leading hospitality brands by assisting customers throughout their hotel reservation journey. From booking requests to reservation changes and travel-related inquiries, you'll help deliver exceptional customer experiences while ensuring every interaction reflects the highest standards of service.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What You Will Do In This Role

As a Customer Service Representative, you will:

• Assist customers with hotel reservations, modifications, cancellations, and general booking inquiries.
• Provide accurate information regarding hotel availability, rates, services, and policies.
• Support customers via incoming calls, emails, and other communication channels.
• Resolve customer concerns efficiently while ensuring a high level of customer satisfaction.
• Escalate complex cases whenever necessary, following internal procedures.
• Maintain accurate customer records and reservation details within internal systems.

Your Qualifications

Concentrix is a great match if you:

• Are fluent, verbal and written in both French and English(C1).
• Are available for permenent night shifts
• Have excellent communication and customer service skills.
• Are able to work in a fast-paced environment while maintaining attention to detail.
• Have strong problem-solving skills and a customer-oriented mindset.

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary (base and additional bonuses).
• Work from home in Portugal.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you'll be working on.
• Career development programs.

Experience the best version of you!

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.