Customer Service Representative (Polish-speaking) - Pet Retail – Remote

Concentrix; Lisboa; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive salary (base and bonuses)

Work at home from Portugal

Bring-a-friend (referral) bonus

Full paid training on the company and/

Career development programs

Job summary

Concentrix in Portugal is seeking a Polish-speaking Customer Service Representative (Remote) to support clients via inbound calls and email, ensuring quality and customer satisfaction. You will become a specialist in our client's products, resolve issues, provide accurate information, and deliver an excellent customer journey from home in Portugal.

Training is provided with growth opportunities across the organization.

Qualifications

• Polish (written and oral) and fluent English (B2)
• Previous experience in Customer Service is highly valued
• Excellent communication skills with empathy, team spirit, and customer orientation
• Knowledge of MS Office package
• Familiarity with Pet-related products is highly valued
• Positive and can-do attitude

Responsibilities

• Assist clients via inbound calls and email by answering inquiries or handling requests
• Become a specialist in the client's products and services
• Resolve product or service problems by clarifying complaints
• Provide accurate, valid, and complete information using the right methods/tools
• Deliver real-time, accurate information to empower customer decisions
• Listen to customers' unique situations and acknowledge needs
• Go beyond service expectations so customers remember and share their experience

Skills

Polish language

English (B2)

Customer service

Communication

Empathy

Team spirit

Positive attitude

Tools

MS Office

Job description

Job Title

Customer Service Representative (Polish-speaking) - Pet Retail – Remote

Job Description

Experience the power of a game-changing career!

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

If you're looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What You Will Do In This Role

• Assist clients via inbound calls and e-mail by answering customers' inquiries and/or attending to potential requests.
• Become a specialist in our Client's products and services
• Resolve product or service problems by clarifying the customer's complaints.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Give real-time, accurate information that empowers the customer to make decisions.
• Listen to the customer's unique situations and acknowledge their needs.
• Go beyond the customer's service expectations so they will remember and share their great experience.

Your Qualifications

Concentrix is a great match if you:

• Have a high level of Polish (written and oral) and fluent in English (B2)
• Previous experience in Customer Service is highly valued
• Excellent communication skills coupled with empathy, team spirit, and customer-oriented
• Knowledge of MS Office package.
• Familiarity with Pet-related stuff is highly valued
• Have a positive and can-do attitude

What's In It For You

• Competitive salary (base and additional bonuses)
• Work at home from Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.