Customer Loyalty and Growth Associate (m/f/d) German speaker

AnyDesk Software GmbH; Lisboa; On-site; EUR 40,000 - 52,000; Full time

Job summary

AnyDesk in Lisbon, Portugal is seeking a Customer Loyalty and Growth Associate (m/f/d) who speaks German to join our Customer Experience team. You will build strong relationships with existing customers, guide them through the renewal process, and identify opportunities to add value.

Your work includes managing the 90-day renewal window, pursuing upsell opportunities, supporting license upgrades, and addressing churn risks through proactive solutions.

Qualifications

• Excellent written and verbal communication.
• Fluent English and German knowledge.
• Strong customer-focused with negotiation and retention mindset.

Responsibilities

• Manage the renewal process for assigned customers within a 90-day renewal window.
• Identify and pursue upsell and growth opportunities based on customer needs.
• Assist with license upgrades, migrations from legacy licenses, and license consolidation.
• Proactively identify churn risks and develop solutions to strengthen retention.
• Conduct product demos and advise on features that fit customer needs.
• Gather and document customer feedback to improve retention strategy.

Skills

Active listening

Communication

German language

English proficiency

Job description

Customer Loyalty and Growth Associate (m/f/d) German speaker

Lisbon, Lisbon, Portugal

About Us

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!

This is a fixed-term position with the potential for extension.

What we are looking for:

To support us on our mission, we are looking for a highly motivated Customer Loyalty and Growth Associate (m/f/d) to join our Customer Experience team. In this role, you will build strong relationships with our existing customers, guide them through the renewal process, and identify opportunities to help them get even more value from AnyDesk. By combining a customer-focused mindset with commercial thinking, you will directly contribute to customer retention and sustainable revenue growth.

• Manage the renewal process for assigned customers throughout the 90-day renewal window and ensure a smooth customer experience
• Identify and pursue upsell and growth opportunities based on individual customer needs
• Support customers with license upgrades, migrations from legacy licenses, and the consolidation of existing licenses
• Proactively identify potential churn risks and develop suitable solutions to strengthen customer retention
• Conduct product demos and advise customers on the solutions and features that best fit their needs
• Gather and document customer feedback to better understand churn drivers and contribute to improving our retention strategy

Basic Qualifications:

• Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
• Easy to work with
• Sense of urgency
• Strong customer focus combined with a commercial mindset and an interest in negotiation, retention, and account growth
• Confidence in communicating with customers and presenting products or solutions
• Organized and proactive approach with the ability to manage multiple customer interactions and priorities
• Excellent written and verbal communication skills in English and German, additional languages would be a plus

Preferred Skills and Experience:

• Experience working with targets, quotas, or KPIs
• Interest in technology, particularly SaaS
• Adaptable, resilient, and comfortable working in a dynamic environment

Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere?

AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That's exactly why we're looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.
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