German Sales Specialist - Remote, Portugal

Recruityard; Portugal; À distance; EUR 20 000 - 31 000; Plein temps

Avantages offerts par ce poste

Health insurance

Work remotely across Portugal

Workshops in Lisbon or Porto (travel &

Career growth in sales and retention

Résumé du poste

Recruityard is seeking a German & English Customer Retention Specialist to support a global digital brand in a fully remote role across Portugal. You will engage German-speaking customers via phone, email and chat with a sales and retention mindset to drive loyalty and reduce churn.

The role emphasizes upselling relevant services, delivering a premium customer journey, and collecting feedback to improve retention strategies.

Qualifications

• Fluent German and English at C1/C2 level.
• Experience in customer service, retention, or sales is a strong plus.
• Strong communication, negotiation and objection-handling skills.
• Commercial mindset focused on results and KPIs.
• Ability to thrive in a fast-paced digital environment.

Responsabilités

• Engage German-speaking customers via phone, email and chat with a sales and retention mindset.
• Identify churn risks and apply retention strategies to secure customer loyalty.
• Promote platform features and upsell relevant services when appropriate.
• Handle objections and turn negative experiences into commercial opportunities.
• Deliver a premium customer journey that increases engagement and revenue.
• Capture insights and feedback to improve retention strategies.

Connaissances

Fluent German & English

Customer service

Retention / sales

Negotiation

KPIs-driven

Description du poste

Are you fluent in German and English and driven by results? Do you enjoy influencing customer decisions and creating long-term value?

We're hiring a German & English Customer Retention Specialist to join a high-performing team supporting a global digital brand. This is your opportunity to combine customer experience with commercial impact in a fully remote setup.

Your Mission

As a Retention Specialist, your focus goes beyond support - you will actively drive customer loyalty, reduce churn, and maximize customer lifetime value.

You will:

• Engage with German-speaking customers via phone, email, and chat with a sales and retention mindset


• Identify churn risks and apply retention strategies to secure customer loyalty


• Promote platform features and upsell relevant services when appropriate


• Handle objections and turn negative experiences into commercial opportunities


• Deliver a premium customer journey that increases engagement and revenue


• Capture insights and feedback to improve retention strategies

What You Bring

• Fluent German and English (C1/C2)


• Experience in customer service, retention, or sales (strong plus)


• Strong communication, negotiation, and objection-handling skills


• Commercial mindset with focus on results and KPIs


• Ability to thrive in a fast-paced, digital environment

Monthly Package:

• Performance Bonus (up to €360)


• Language Allowance (German+ English): €500


• Assiduity Bonus: €110


• Mandatory attendance at role-related workshops every 6 weeks, held in Lisbon or Porto (travel and accommodation expenses covered by the company).

What You Get

• 100% remote role within Portugal


• Health insurance


• International and multicultural environment


• Real opportunities for career growth in sales and retention

Schedule

• Rotating shifts between 07:00 and 18:00


• Monday to Friday

Data Privacy (GDPR)

By applying, you consent to the processing of your personal data for recruitment purposes, in compliance with GDPR. Your data will be handled confidentially and used solely for application evaluation.