Customer Loyalty and Growth Associate (m/f/d)

AnyDesk Software; Lisboa; Presencial; EUR 30 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Opportunities for personal and professional growth

Creative, supportive team environment

Advancement opportunities

Resumo da oferta

An innovative software company is seeking a Customer Loyalty and Growth Associate to join their dynamic Customer Experience team. This role focuses on enhancing customer satisfaction and driving growth through effective management of renewals and upsell opportunities. You will play a key part in reducing churn and increasing retention by implementing strategic initiatives and conducting product demos. With a commitment to personal and professional growth, this fast-paced environment offers ample opportunities for advancement. If you are passionate about technology and customer success, this role is perfect for you.

Qualificações

• 1-3 years of experience in Customer Success Management or Account Management.
• Passion for technology and CRM.

Responsabilidades

• Manage the renewal process for assigned customers.
• Identify upsell opportunities to enhance customer experience.
• Conduct product demos and provide support during renewal.

Conhecimentos

Listening Skills

Communication Skills

Collaboration

Customer Success Management

Account Management

Negotiation Techniques

Retention Techniques

Product Demos

CRM Knowledge

Business Process Analysis

Formação académica

Business Administration

Descrição da oferta de emprego

Customer Loyalty and Growth Associate (m/f/d)

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About Us

AnyDesk was founded on the belief that software technology and global connectivity can improve society. Today, we build a platform to reinvent the internet.

What we are looking for:

We seek a highly motivated Customer Loyalty and Growth Associate to join our Customer Experience team. In this role, you will ensure customer satisfaction and growth by:

1. Managing the renewal process within the 90-day window for assigned customers.
2. Identifying upsell opportunities to enhance customer experience and revenue.
3. Upgrading customers from legacy licenses to current offerings.
4. Consolidating multiple licenses into a single license when appropriate.
5. Reducing churn and increasing retention through strategic initiatives.
6. Conducting product demos and providing support during renewal.
7. Gathering feedback from customers who decide to churn to inform retention strategies.

Basic Qualifications:

• Strong listening, communication, and follow-through skills.
• Ability to work collaboratively with a sense of urgency.
• 1-3 years of experience in Customer Success Management or Account Management.
• Experience selling 3-year SaaS deals.
• Knowledge of business administration, negotiation, and retention techniques.
• Experience leading product demos.
• Passion for technology, CRM, and business process analysis.
• Excellent written and verbal communication skills in at least two of the following languages: English, German, Italian, French, or Spanish. Additional languages are a plus.

Preferred Skills and Experience:

• Experience working with quotas and KPIs.
• Organized, analytical, and resilient in a fast-paced environment.

What we offer:

• Opportunities for personal and professional growth.
• A creative, supportive team environment.
• Fast-growing company with advancement opportunities.

If you're ready for exciting tasks in an agile environment, apply now! Contact Sandro Silveira Carvalho, Talent Acquisition Associate.

AnyDesk is an equal opportunity employer, valuing diversity and inclusion in the workplace.

Additional Information

• Seniority level: Associate
• Employment type: Full-time
• Job function: Sales and Customer Service
• Industry: Software Development