Customer Experience Manager — Renewals & Growth

Rozgoo; Lisboa; On-site; EUR 45,000 - 65,000; Full time

Job summary

Cloudflare Lisbon is seeking a Customer Experience Manager to lead the post-sale journey from onboarding to renewal, articulating ROI and business value, and driving customer success across strategic accounts.

You will collaborate with Sales to maintain forecasts and embed AI-driven optimization into daily workflows, accelerating outcomes and maximizing efficiency for a wide range of customers.

Responsibilities

• Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
• Be a Trusted Advisor to your customers by helping them adopt Cloudflare products and services to meet their needs and make them successful
• Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.
• Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.
• Demonstrate how your customer engagement directly impacts revenue growth and adoption of Cloudflare solutions and services.

Job description

Cloudflare Lisbon is seeking a Customer Experience Manager to lead the post-sale journey from onboarding to renewal, articulating ROI and business value, and driving customer success across strategic accounts.

You will collaborate with Sales to maintain forecasts and embed AI-driven optimization into daily workflows, accelerating outcomes and maximizing efficiency for a wide range of customers.