AI-Driven Customer Experience Manager — Renewals & Growth

Cloudflare; Lisboa; On-site; EUR 50,000 - 69,000; Full time

Benefits offered by this job

Equity plan

Sales incentive plan

Job summary

Cloudflare is seeking a Customer Experience Manager in Lisbon to own the end-to-end customer journey from onboarding through renewal and expansion. You’ll build strategic relationships, act as a trusted business advisor, and collaborate with Sales to forecast and optimize outcomes.

You will embed AI-driven analytics and workflow automations to identify renewal opportunities, drive adoption of Cloudflare solutions, and maximize revenue while reducing churn.

Qualifications

• Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
• Fluency in Hebrew
• 2+ years of industry experience, with experience in cloud security and/or performance industries preferred.
• Bachelor’s degree and/or other professional qualifications.
• Direct experience in commercial sales, negotiation, and deal closure.
• Strong understanding of or willingness to learn about computer networking and “how the internet works,” with network security a plus.
• Manage and prioritize competing portfolio demands, aligning internal resources with the highest-impact commercial and retention goals
• Expertise in SaaS retention and sales process and excellent knowledge of value driven sales.
• Excellent problem solving skills with the ability to creatively achieve resolutions.

Responsibilities

• Lead customer lifecycle from onboarding to renewal and retention.
• Be a Trusted Advisor helping customers adopt Cloudflare products to meet their needs.
• Plan and execute long-term Success Plans with large customers to drive retention and growth.
• Present relevant features and value to customers based on their business needs.
• Own renewal processes with forecast accuracy and assist with executive business reviews.
• Collaborate with Sales to align on strategy, forecasting, and targets.
• Embed AI-driven optimization into daily workflows to uncover up-sell opportunities.

Skills

Customer Success

Account Management

Hebrew

Cloud security

Negotiation

Sales experience

Networking basics

Problem solving

Education

Bachelor’s degree

Job description

Cloudflare is seeking a Customer Experience Manager in Lisbon to own the end-to-end customer journey from onboarding through renewal and expansion. You’ll build strategic relationships, act as a trusted business advisor, and collaborate with Sales to forecast and optimize outcomes.

You will embed AI-driven analytics and workflow automations to identify renewal opportunities, drive adoption of Cloudflare solutions, and maximize revenue while reducing churn.