Customer Experience Manager - Hebrew Speaking

WinsAbove; Lisboa; Híbrido; EUR 50 000 - 69 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity plan

Resumo da oferta

Cloudflare is seeking a Customer Experience Manager to lead the post-sale journey from onboarding through renewal. This role focuses on building strategic relationships, articulating ROI, and driving renewals with upsell opportunities.

You will collaborate with Sales, maintain weekly forecasts, and support Executive Business Reviews, while embedding AI-driven optimization into daily workflows to improve outcomes.

Qualificações

• Minimum of 3 years in Customer Success/Account Management or related roles.
• Fluency in Hebrew.
• Understanding of networking and security is a plus.
• Experience in commercial sales, negotiation, and deal closure.

Responsabilidades

• Lead the post-sale customer journey from onboarding to renewal.
• Build strategic relationships, articulate ROI, and drive renewals with upsell opportunities.
• Collaborate with Sales, maintain weekly forecasts, and support Executive Business Reviews.
• Embed AI-driven optimization into daily workflows to improve outcomes and efficiency.
• Present solutions tailored to customers’ business needs.

Conhecimentos

Customer Success

Relationship Management

Negotiation

Formação académica

Bachelor's degree

Descrição da oferta de emprego

About Us

Cloudflare is a company on a mission to help build a better Internet. We protect and accelerate Internet applications without extra hardware, software, or code changes.

Location: Lisbon, Portugal or London, the UK

What You’ll Do

The Customer Experience Manager leads the post-sale customer journey from onboarding to renewal. You will build strategic relationships, articulate ROI, and drive renewals with upsell opportunities. You will collaborate with the Sales team, maintain weekly forecasts, and support Executive Business Reviews. You will embed AI-driven optimization into daily workflows to improve outcomes and efficiency.

Key Responsibilities

• Customer lifecycle management from onboarding through renewal.
• Act as trusted advisor to help customers adopt Cloudflare products.
• Plan and execute long-term Success Plans with major customers to facilitate retention and growth.
• Present solutions tailored to customers’ business needs.
• Participate in Executive Business Reviews with strong planning and execution.
• Demonstrate how engagement impacts revenue and adoption of Cloudflare solutions.

Commercial & Renewals

• Responsible for retention and growth of the book of business; own renewals and weekly forecasts.
• Negotiate renewals in line with customer objectives; design renewal offers.
• Identify selling opportunities and value.
• Coordinate with Sales on forecasting, planning, and targets.

Cross-Functional & Operational Management

• Maintain long-term relationships with account stakeholders.
• Collaborate with Product, Engineering, Support, Marketing to meet customer goals.
• Provide product feedback and prioritize effectively across multiple deals.

AI Competencies

• Generative AI: Draft renewal communications and executive summaries.
• Data Analysis: Leverage AI tools to highlight up-sell opportunities.
• Workflow Automation: Build automations to synchronize data and forecast
• AI Problem Solving: Use AI to address tough problems and keep Internet moving forward.

Qualifications

• Minimum of 3 years in Customer Success/Account Management or related roles.
• Fluency in Hebrew
• 2+ years in cloud security or performance industries preferred.
• Bachelor’s degree or professional qualifications.
• Experience in commercial sales, negotiation, and deal closure.
• Understanding of networking and security is a plus.
• Ability to manage multiple deals and align resources with business goals.
• Knowledge of SaaS retention and value-driven sales.
• Strong problem-solving skills.

Compensation

For Portugal based hires: Estimated annual salary is between €50,000 - €69,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

What Makes Cloudflare Special?

We’re a large-scale technology company with a soul, protecting the open Internet. Project Galileo and Athenian Project illustrate our commitment to public-interest initiatives.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws. Any offer may be conditioned on authorization to receive software or technology.

Cloudflare is an equal opportunity employer and is committed to diversity and inclusion. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, or any other basis protected by law.