Customer Care & Technical Support - English Speaker In Lisbon

Tp; Viseu; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Free meals

Language courses

Sports activities

Training & development

Public transport access

Resumo da oferta

Tp in Portugal seeks an enthusiastic Customer Care & Technical Support member to assist clients with AI tools in a fast-paced setting. You will grow your knowledge base while delivering proactive support and ensuring customers understand and effectively use online advertising products.

You will join a team focused on quality service, continuous training, and strong client relationships, with opportunities for development and growth in an American AI leader context.

Qualificações

• Fluent written and spoken English essential.
• Experience in technical support and AI tools preferred.
• Customer-oriented with strong decision-making skills.
• Excellent communication and argumentation abilities.
• Creative approach to solving technical issues.
• Ability to build and maintain positive customer relationships.

Responsabilidades

• Perform and verify implementation of web-based products with customers.
• Provide guidance, support and training on AI tools and products.
• Deliver high-quality service and exceed client expectations.
• Offer optimal advice on queries from business clients.
• Aim for high customer satisfaction with first contact resolution.

Conhecimentos

English communication

Technical support

AI tools experience

Customer oriented

Decision making

Communication and argumentation

Creative problem solving

Descrição da oferta de emprego

Descrição do cargo

Are you passionate about new technologies? Would you like to join one of the leading tech companies?

You will support our client as a Customer Care & Technical Support, growing and developing your knowledge base of online advertising in an innovative and fast paced environment.

Our Client

is an American artificial intelligence research organization recognized as a leader in the development of generative AI technologies. They focus on building advanced systems, particularly tools that understand and generate human language. It is also known as the creator of one of the most widely used AI chatbots.

What you'll do

• Perform and verify the implementation of web-based products with customers;
• Give guidance, support, and train customers on how to use AI tools and products;
• Deliver high quality service to your customers, exceeding client expectations and quality scoring measures;
• Provide optimal advice regarding different queries of the business clients;
• Achieve strong customer satisfaction with a focus on first contact resolution.

What you'll need

• Fluent level of written and verbal communication skills in English;
• Experience in technical support and AI tools and products (preferred);
• Customer orientedwith strong decision-making skills;
• Excellent communication and good argumentation skills;
• Ability to solve technical issues creatively;
• Ability to build and maintain positive relationships with customers.

Benefits

• Health Insurance from the moment you join our team;
• Enjoy dailyfree healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy publictransport access to our offices.