English-Speaking AI Customer Support Specialist

Product Pulse; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary + bonus

Meal allowance

Holiday & Christmas allowances

Private health & dental insurance

22 days annual leave

Comprehensive initial training

Career development opportunities

International working environment in/

Opportunity to work with cutting-edge/

Resumo da oferta

Product Pulse in Lisbon is seeking English-speaking AI Customer Support Specialists to join a global team supporting an innovative AI company.

You will handle multi-channel inquiries, assist both consumers and business users, and gain hands-on experience in a fast-evolving AI industry.

This full-time role offers a rotating shift schedule, comprehensive training, and opportunities for development in an international environment.

Qualificações

• Fluent English required (written and spoken).
• Interest in AI and new technologies.
• Strong communication and problem-solving skills.
• Customer-focused and comfort with troubleshooting issues.
• Experience in customer service or technical support is a plus.
• Able to work rotating shifts in a fast-paced environment.

Responsabilidades

• Support customers across multiple communication channels.
• Resolve billing, invoicing and account access enquiries.
• Troubleshoot platform and product-related issues.
• Guide customers on using products and features effectively.
• Deliver timely, accurate and high-quality customer support.

Conhecimentos

Fluent English

Interest in AI

Communication skills

Customer-focused

Experience in customer service or tech

Rotating shifts

Descrição da oferta de emprego

We're partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position operating on a 24/7 rotating shift schedule, with schedules provided in advance. You’ll support both consumers and business users while gaining hands-on experience within the rapidly evolving AI industry.

Your Role:

• Support customers across multiple communication channels
• Resolve billing, invoicing and account access enquiries
• Troubleshoot platform and product-related issues
• Guide customers on using products and features effectively
• Deliver timely, accurate and high-quality customer support

Your Qualifications:

• Fluent English, written and spoken
• Strong interest in AI and new technologies
• Excellent communication and problem-solving skills
• Customer-focused and comfortable troubleshooting issues
• Previous customer service or technical support experience is an advantage
• Comfortable working with rotating shifts in a fast-paced environment

The Offer:

• Competitive salary package + performance bonus
• Meal allowance
• Holiday and Christmas allowances
• Private health and dental insurance
• 22 days of annual leave
• Comprehensive initial training
• Professional development and career growth opportunities
• International working environment in Lisbon
• Opportunity to work closely with cutting-edge AI technology