Customer Care & Technical Support - English speaker in Lisbon

TP; Portugal; Presencial; EUR 22 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Free meals in cafeterias

Language courses

Sport activities and social events

Resumo da oferta

TP is seeking an enthusiastic Customer Care & Technical Support professional in Portugal to support our AI-focused client in a fast-paced environment. You will enhance the knowledge base of online advertising and provide guidance on using AI tools, while delivering high-quality service.

Ideal candidates have strong English communication skills, prior tech support experience, and a customer-oriented mindset.

Qualificações

• Fluent written and verbal English.
• Experience in technical support and AI tools (preferred).
• Customer oriented with strong decision-making skills.
• Excellent communication and argumentation skills.
• Ability to solve technical issues creatively.
• Ability to build and maintain positive relationships with customers.

Responsabilidades

• Perform and verify the implementation of web-based products with customers.
• Give guidance, support, and train customers on how to use AI tools and products.
• Deliver high quality service to customers, exceeding client expectations and quality scoring measures.
• Provide optimal advice regarding different queries of the business clients.
• Achieve strong customer satisfaction with a focus on first contact resolution.

Conhecimentos

English communication

Technical support

AI tools knowledge

Customer orientation

Clear communication

Creative problem solving

Relationship building

Descrição da oferta de emprego

Are you passionate about new technologies? Would you like to join one of the leading tech companies?

You will support our client as a Customer Care & Technical Support, growing and developing your knowledge base of online advertising in an innovative and fast paced environment.

Our Client is an American artificial intelligence research organization recognized as a leader in the development of generative AI technologies. They focus on building advanced systems, particularly tools that understand and generate human language. It is also known as the creator of one of the most widely used AI chatbots.

What you'll do

• Perform and verify the implementation of web-based products with customers;
• Give guidance, support, and train customers on how to use AI tools and products;
• Deliver high quality service to your customers, exceeding client expectations and quality scoring measures;
• Provide optimal advice regarding different queries of the business clients;
• Achieve strong customer satisfaction with a focus on first contact resolution.

What you'll need

• Fluent level of written and verbal communication skills in English;
• Experience in technical support and AI tools and products (preferred);
• Customer oriented with strong decision-making skills;
• Excellent communication and good argumentation skills;
• Ability to solve technical issues creatively;
• Ability to build and maintain positive relationships with customers.
• Health Insurance from the moment you join our team;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.