OSS Operations Expert

Vodafone; Portugal; Hybrid; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Health and well-being programs

Learning platform access (Harvard, etc

Internal mobility

Job summary

Vodafone Portugal is seeking a 2nd Line Operations Engineer to support OSS tools in a multi-vendor environment. You will help with preventive and corrective troubleshooting to ensure service quality and continuity, collaborating with Engineering and 1st Line Operations.

The role requires a university degree in IT/Telecom, experience with Linux and OSS, and strong ITIL practices. A hybrid work model, international mobility, and training opportunities await the right candidate.

Qualifications

• University degree in Electronics, Telecommunications, IT, or Computer Science.
• Ability to create technical instructions and provide 2nd level support for OSS applications.
• Knowledge of Linux OS, application/database administration, and telecom protocols.

Responsibilities

• Administer provisioning and monitoring platforms and OSS applications.
• Troubleshoot faults and implement corrective actions, engaging with 3rd party support as needed.
• Perform daily monitoring and health checks; contribute to incident detection and system optimization.
• Participate in projects and process improvements; verify configurations.

Skills

Linux OS

ITIL practices

Incident, Problem, Change Management

Monitoring & troubleshooting

English proficiency

Scripting basics

Education

University degree in Electronics, Telecommunications, IT, or Computer Science

Tools

VMware vSphere/ESX

Microsoft Azure

Job description

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At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. Support 2nd Line Operations for OSStoolsin a multi-vendor environment. Responsible for preventive and corrective troubleshooting, ensuring service quality and continuity for OSSapplications.Collaborate with Engineering and 1st Line Operations to develop procedures for alarm analysis and fault elimination.Assistwith data configuration, software rollout, and integration activities.

What you’ll do

• Administer provisioning and monitoring platforms, plus critical OSS applications;
• Troubleshoot faults and implement corrective actions, engaging with 3rd party support as needed;
• Perform daily monitoring and health checks; contribute to incident detection and system optimization;
• Participate in projects, process improvements, and configuration verification;
• Interact with technical staff, NOC engineers, and other Service Delivery teams.Strong knowledge ofIncident, Problem,andChange Managementprocesses (INM, PRM, SRM);
• Confident handling of ticket systems and auto-routing.

Who you are

• University degree in Electronics, Telecommunications, IT, or Computer Science;
• Ability to create technical instructions/procedures and provide 2nd level support for OSS applications;
• Knowledge ofLinux OS, application/database administration, and telecom protocols;
• Support service requestfulfillmentand system/software rollouts;
• Exposure to virtualization technologies (VMware vSphere/ESX, Microsoft Azure);
• Applying ITIL-aligned operational practices including role/access management, adherence to security, change, and release standards, as well asmaintainingaccuratedocumentation (KEDB, inventories, operational guides, and workarounds) to ensure compliance, continuity, and controlled service operations;
• Ensuring effectiveservice delivery through proactive monitoring andreporting, clear communication with stakeholders and partners, and coordinated escalation processes tomaintainSLA performance and quickly resolve incidents;
• Minimum 1 year experience in server/application operations and maintenance;
• Minimum 1 year experience with Linux OS and database operations;
• Willingness to learn programming/scripting languages (experience is a plus);
• Proficient English (spoken/written).

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Hybrid Work Model -Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx);
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.