Customer Care & Solutions Specialist

TE Connectivity Corporation; Évora; Presencial; EUR 15 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Collaborative work environment

Extensive training and career growth

Employee referral bonus

Location-dependent benefits

Resumo da oferta

TE Connectivity Corporation is seeking a customer-focused professional in Évora to support order processing and customer inquiries. The role emphasizes timely resolution, accurate order updates, and proactive problem-solving across a range of customer scenarios.

The ideal candidate will hold a Bachelor's degree or local equivalent and demonstrate strong communication skills, aiming to deliver high customer satisfaction and secure continued business relationships.

Qualificações

• Bachelor's degree or local equivalent.
• Experience in order processing and customer service.
• Ability to respond to inquiries with timeliness and accuracy.
• Strong communication and problem-solving skills.

Responsabilidades

• Respond to customer inquiries with timely, accurate resolutions.
• Make changes to orders, back-orders, shipping delays or information to process or cancel orders.
• Handle escalated calls from less experienced representatives to ensure smooth handling.
• Identify sales opportunities and help preserve existing business.

Conhecimentos

Customer service

Order processing

Escalation handling

Sales opportunity recognition

Formação académica

Bachelor's degree

Descrição da oferta de emprego

TE Connectivity Corporation is seeking a customer-focused professional in Évora to support order processing and customer inquiries. The role emphasizes timely resolution, accurate order updates, and proactive problem-solving across a range of customer scenarios.

The ideal candidate will hold a Bachelor's degree or local equivalent and demonstrate strong communication skills, aiming to deliver high customer satisfaction and secure continued business relationships.