Customer Service Specialist

TE Connectivity Corporation; Évora; Presencial; EUR 15 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Collaborative work environment

Extensive training and career growth

Employee referral bonus

Location-dependent benefits

Resumo da oferta

TE Connectivity Corporation is seeking a customer-focused professional in Évora to support order processing and customer inquiries. The role emphasizes timely resolution, accurate order updates, and proactive problem-solving across a range of customer scenarios.

The ideal candidate will hold a Bachelor's degree or local equivalent and demonstrate strong communication skills, aiming to deliver high customer satisfaction and secure continued business relationships.

Qualificações

• Bachelor's degree or local equivalent.
• Experience in order processing and customer service.
• Ability to respond to inquiries with timeliness and accuracy.
• Strong communication and problem-solving skills.

Responsabilidades

• Respond to customer inquiries with timely, accurate resolutions.
• Make changes to orders, back-orders, shipping delays or information to process or cancel orders.
• Handle escalated calls from less experienced representatives to ensure smooth handling.
• Identify sales opportunities and help preserve existing business.

Conhecimentos

Customer service

Order processing

Escalation handling

Sales opportunity recognition

Formação académica

Bachelor's degree

Descrição da oferta de emprego

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description

Job Overview

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Job Requirements

• Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems.
• Making changes to orders, back-orders, shipping delays or information necessary to process or cancel orders.
• Handling escalated and unresolved calls from less experienced representatives.
• Recognizing sales opportunities and preventing the loss of existing business.

What your background should look like

Generally requires Bachelors degree in appropriate field or local equivalent.

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

WHAT TE CONNECTIVITY OFFERS:

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Collaborative and friendly work environment
• Extensive training and career growth opportunities
• Employee referral bonus
• Other location-dependent benefits