Customer Service Specialist

Thales; Oeiras; Presencial; EUR 22 000 - 34 000; Tempo integral

Resumo da oferta

Thales Group's TBSS is seeking a customer service professional based in Paço de Arcos, Portugal. You will handle inquiries via calls and emails, create and manage tickets in ServiceNow, and work with ERP data to resolve issues right the first time.

You will join a team that values collaboration, adaptability, and language skills in English plus German or French. A finance background is a plus, and MS Office proficiency is required.

Qualificações

• Bachelor or Master degree.
• Proven experience in a Customer Service role within a complex matrix organization.
• Background or experience in Finance or related fields is an advantage.
• Ability to work effectively within a supportive team environment that collaboratively solves issues and drives success.
• Proficient in MS Office and comfortable using various IT tools.
• Ability to effectively problem-solve customer issues with a right-first-time approach.
• Adaptable and flexible with the capacity to manage change positively.
• Advanced knowledge of English (mandatory).
• Fluency in German / French is very valued.

Responsabilidades

• Provide outstanding customer service proactively and reactively through calls, emails, and other communication channels.
• Create, document, and manage customer tickets using ServiceNow, ensuring all queries are fully recorded and routed to the appropriate teams.
• Resolve customer questions and issues efficiently by leveraging available ERP information to achieve a right-first-time resolution.
• Build and nurture strong relationships with customers, suppliers, and internal teams.
• Participate in Continual Service Improvement initiatives.
• Adhere to financial policies and procedures in line with Group principles and processes.

Conhecimentos

Customer service

MS Office

Problem solving

Teamwork

English (advanced)

German/French valued

Formação académica

Bachelor's or Master's degree

Ferramentas

ServiceNow

ERP systems

Descrição da oferta de emprego

Location: Paço de Arcos - Q45, Portugal

Thales Business Support Services (TBSS) acts as a Shared Service Center for Thales Group by serving a number of countries for various key tasks associated to finance and accounting processes.

We are looking for an enthusiastic team player to join our Customer Service team. Find more about the position below:

Responsabilities

• Provide outstanding customer service proactively and reactively through calls, emails, and other communication channels;
• Create, document, and manage customer tickets using ServiceNow, ensuring all queries are fully recorded and routed to the appropriate teams;
• Resolve customer questions and issues efficiently by leveraging available ERP information to achieve a right-first-time resolution;
• Build and nurture strong relationships with customers, suppliers, and internal teams;
• Participate in Continual Service Improvement initiatives;
• Adhere to financial policies and procedures in line with Group principles and processes.

Requirements

• Bachelor or Master degree;
• Proven experience in a Customer Service role within a complex matrix organization;
• Background or experience in Finance or related fields is an advantage;
• Ability to work effectively within a supportive team environment that collaboratively solves issues and drives success;
• Proficient in MS Office and comfortable using various IT tools;
• Ability to effectively problem-solve customer issues with a right-first-time approach;
• Adaptable and flexible with the capacity to manage change positively;
• Advanced knowledge of English (mandatory);
• Fluency in German / French is very valued.

The Group invests more than €4 billion per year in Research & Development in key areas, particularly for critical environments, such as Artificial Intelligence, cybersecurity, quantum and cloud technologies.

In 2024, the Group generated sales of €20.6 billion.

For our more than 83,000 employees in 68 countries we open up visionary perspectives, realize individual career paths and enable creative freedom. This is achieved with courage, versatility and the firm intention to make the demanding challenges of our time safer and more inclusive. With our sustainable value-focused management we support diversity actively.

Say HI* – Your journey to us