Customer Care & Recall Agent - Dutch and English speakers

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Performance bonus (€100)

Language bonus (€150)

Job summary

Cross Border Talents in Lisbon is seeking a Customer Care & Recall Agent to join our client on-site. You will support customers in Dutch and English and handle recall inquiries, ensuring timely resolution.

The role operates on fixed shifts, 08:00–17:00, with on-site work in Lisbon. Local candidates in Lisbon, Portugal are welcome to apply and benefits include performance and language bonuses.

Qualifications

• Fluent/native-level Dutch and English proficiency.

Responsibilities

• Provide comprehensive customer support.
• Handle recall support inquiries.
• Manage customer cases effectively.

Skills

Dutch language

English language

Customer service

Job description

About the location:

Lisbon, Portugal is a vibrant capital city known for its rich history, culture, and pleasant climate, offering a high quality of life.

About the position:

Join our client as a Customer Care & Recall Agent in Lisbon. This on-site role involves providing essential support to customers, utilizing your Dutch and English language skills.

Additional information:

1. A performance bonus of 100.00€ is available.
2. A language bonus of 150.00€ is offered.
3. The role operates with fixed shifts.
4. Work schedule: On-site08:00–17:00 (Lisbon time)

Requirements:

1. Fluent/native-level Dutch and English proficiency.
2. Must be a local candidate in Lisbon, Portugal.

Responsibilities:

1. Provide comprehensive customer support.
2. Handle recall support inquiries.
3. Manage customer cases effectively.

About Cross Border Talents

CROSS BORDER TALENTS is a global AI Talent Infrastructure company, combining Permanent Recruitment, Recruitment as a Service, and Employer of Record under one platform, withnative-language recruiters across 100+ countries, and the ability to employ talent on behalf of our clients in over 160 countries.