Cs Frontline Agent | Lisboa

Adecco Recursos Humanos; Lisboa; Hybrid; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Salary package

Meal allowance

Multinational company

Career development

Job summary

Adecco Portugal is seeking a CS Frontline Agent in Lisboa to join a global logistics leader. You will handle customer contacts by phone and email, provide shipment status updates, and support customs-related queries.

The role offers a salary package, meal allowance, and the chance to work in an international, multicultural team with ongoing learning and career development opportunities.

Qualifications

• Experience in customer service, contact center or administrative support.
• Strong communication and customer-oriented skills.
• Ability to manage multiple tasks and prioritize effectively.
• Good problem-solving and organizational skills.
• Knowledge of logistics, transportation or customs processes is a plus.
• Good computer skills (MS Office and email management).
• English proficiency is valued.

Responsibilities

• Manage customer contacts via phone and email.
• Provide information regarding shipment status and delivery updates.
• Follow up on customs clearance processes.
• Support customers with queries, requests and issue resolution.
• Ensure high levels of customer satisfaction through professional service.

Skills

Customer service experience

Strong communication

Multi-tasking

Problem-solving

Organizational skills

English proficiency

MS Office

Email management

Tools

MS Office

Job description

CS Frontline Agent | Lisboa

Are you passionate about customer service and enjoy helping clients find solutions? Join a global leader in logistics and become part of an international and dynamic team!

What we're looking for

• Previous experience in Customer Service, Contact Center or Administrative Support
• Strong communication and customer-oriented skills
• Ability to manage multiple tasks and prioritize effectively
• Good problem-solving and organizational skills
• Knowledge of logistics, transportation or customs processes is a plus
• Good computer skills (MS Office and email management)
• English proficiency is valued

What you'll do

• Manage customer contacts via phone and email
• Provide information regarding shipment status and delivery updates
• Follow up on customs clearance processes
• Support customers with queries, requests and issue resolution
• Ensure high levels of customer satisfaction through professional service

What you'll get

• Salary package
• Meal allowance and additional benefits
• Opportunity to join a leading multinational company
• International and multicultural environmentContinuous learning and career development opportunities

Location: Lisboa

Schedule: Monday to Friday | 09:00 - 18:00

If you're looking for an exciting opportunity within a global logistics company, we'd love to hear from you!