Lisbon CS Frontline Agent — Global Logistics Team

Adecco (Portugal); Lisboa; Hybrid; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Salary package

Meal allowance

Multinational company

Career development

Job summary

Adecco Portugal is seeking a CS Frontline Agent in Lisboa to join a global logistics leader. You will handle customer contacts by phone and email, provide shipment status updates, and support customs-related queries.

The role offers a salary package, meal allowance, and the chance to work in an international, multicultural team with ongoing learning and career development opportunities.

Qualifications

• Experience in customer service, contact center or administrative support.
• Strong communication and customer-oriented skills.
• Ability to manage multiple tasks and prioritize effectively.
• Good problem-solving and organizational skills.
• Knowledge of logistics, transportation or customs processes is a plus.
• Good computer skills (MS Office and email management).
• English proficiency is valued.

Responsibilities

• Manage customer contacts via phone and email.
• Provide information regarding shipment status and delivery updates.
• Follow up on customs clearance processes.
• Support customers with queries, requests and issue resolution.
• Ensure high levels of customer satisfaction through professional service.

Skills

Customer service experience

Strong communication

Multi-tasking

Problem-solving

Organizational skills

English proficiency

MS Office

Email management

Tools

MS Office

Job description

Adecco Portugal is seeking a CS Frontline Agent in Lisboa to join a global logistics leader. You will handle customer contacts by phone and email, provide shipment status updates, and support customs-related queries.

The role offers a salary package, meal allowance, and the chance to work in an international, multicultural team with ongoing learning and career development opportunities.