Crm Manager In Automotive Aftermarket

Autodoc; Almada; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Annual vacation 25 days

Meal card allowance

Health insurance

Mental wellbeing program

Corporate discount

Retail discounts

Career development

Language courses

Job summary

Autodoc CRM Manager role focused on stabilizing and improving CRM systems in the automotive aftermarket. You will optimize data flows, drive efficiency, and mentor the CRM team across initiatives.

Collaborating with Engineering, MarTech, and Data Science, you will support campaigns, integrations, and experiments while shaping customer communications and processes.

Qualifications

• Hands-on experience with CRM platforms such as Braze, Salesforce Marketing Cloud, or similar.
• Strong proficiency in SQL, APIs, and analytics tools.
• Solid experience with data pipelines and modern data infrastructure.
• Ability bridgestrategy and execution, with a passion for mentoring teams.
• Strong troubleshooting skills and a structured, analytical mindset.
• Excellent communicationskills and the ability to collaborate across technical and non-technical teams.
• Very good Englishskills at least at C1 level.
• Nice to have exposure to machine learning, predictive analytics, contextual bandit experimentation, any additional language.

Responsibilities

• Own the stability, performance, and continuous improvement of CRM systems.
• Optimize workfloworchestration, data flows, QA processes, and operational efficiency.
• Coach and mentor the CRM team on technical best practices and scalable approaches.
• Support the execution of CRM campaigns and contribute to customer-facing messaging when needed.
• Redesign and enhance CRM templates and modular components to improve performance and scalability.
• Build and automate processes that increase efficiency and ensure high data quality.
• Partner with Engineering, MarTech, and Data Science on tracking, integrations, and machine-learning-driven experiments.

Skills

CRM platforms

SQL & APIs

Data pipelines

Mentoring teams

Troubleshooting

Cross-functional collaboration

English (C1)

Job description

Responsibilities

• Own the stability, performance, and continuous improvement of CRM systems;
• Optimize workfloworchestration, data flows, QA processes, and operational efficiency;
• Coach and mentor the CRM team on technical best practices and scalable approaches;
• Support the execution of CRM campaigns and contribute to customer-facing messaging when needed;
• Redesign and enhance CRM templates and modular components to improve performance and scalability;
• Build and automate processes that increase efficiency and ensure high data quality;
• Partner with Engineering, MarTech, and Data Science on tracking, integrations, and machine-learning-driven experiments.

Qualifications

• Hands-on experience with CRM platforms such as Braze, Salesforce Marketing Cloud, or similar;
• Strong proficiency in SQL, working with APIs, and using analytics tools;
• Solid experience with data pipelines and modern data infrastructure;
• Ability to bridgestrategy and execution, with a passion for mentoring teams;
• Strong troubleshooting skills and a structured, analytical mindset;
• Excellent communicationskills and the ability to collaborate across technical and non-technical teams;
• Very good Englishskills at least at C1 level;
• Nice to have: exposure to machine learning, predictive analytics, contextual bandit experimentation, any additional language.

Benefits & Perks

• Competitive salaries based on professional experience;
• 25 Working daysof annual vacation and 1 additional day off on the employee's birthday;
• Meal Allowance through a Meal Card;
• Health Care Insurance Plan with Fidelidade;
• Mental Wellbeing Program with free psychological counseling for employees and family members, including a 24/7 hotline and online sessions;
• AUTODOC Corporate Discount of up to 500 Euros annually for personal parts orders;
• Retail discounts of up to 75% on travel, technology, fashion, and more;
• Opportunities for advancement, further training with over 650 courses, and coaching;
• Free English and German language classes.

Location

Crm Manager In Automotive Aftermarket, Caparica, Portuguese Republic, PT