crm manager in automotive aftermarket

Autodoc; Lisboa; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Vacation days (25)

Meal card

Health insurance

Mental wellbeing program

Corporate discount

Retail discounts

Career development

Language courses

Job summary

AUTODOC is a digital-first e-commerce platform for the automotive aftermarket operating across 27 European countries. This role focuses on owning CRM systems stability, performance and continuous improvement, while collaborating with Engineering, MarTech and Data Science to optimize data flows, campaigns and templates.

You will mentor the CRM team, drive scalable CRM solutions, and contribute to customer-facing messaging as needed, with an emphasis on data quality and automation.

Qualifications

• Hands-on experience with CRM platforms such as Braze or Salesforce Marketing Cloud.
• Strong SQL and API integration experience with analytics tools.
• Experience with data pipelines and modern data infrastructure.
• Ability to bridge strategy and execution, with mentoring teams.
• Excellent troubleshooting and analytical mindset.
• Excellent communication across technical and non-technical teams.
• Very good English skills at C1 level.
• Nice to have: exposure to ML, predictive analytics, contextual bandit experiments.

Responsibilities

• Own the stability, performance, and continuous improvement of CRM systems.
• Optimize workflow orchestration, data flows, QA processes, and operational efficiency.
• Coach and mentor the CRM team on technical best practices and scalable approaches.
• Support the execution of CRM campaigns and contribute to customer-facing messaging when needed.
• Redesign and enhance CRM templates and modular components to improve performance and scalability.
• Build and automate processes that increase efficiency and ensure high data quality.
• Partner with Engineering, MarTech, and Data Science on tracking, integrations, and experiments.

Skills

CRM platforms

SQL

APIs

Analytics tools

Data pipelines

Mentoring

Troubleshooting

Communication

English C1

ML exposure

Tools

Braze

Salesforce Marketing Cloud

Job description

Описание:

AUTODOC is a digital-first e-commerce platform for the automotive aftermarket, operating across 27 European countries and using technology to redefine mobility for drivers.

Задачи:

Own the stability, performance, and continuous improvement of CRM systems; Optimize workflow orchestration, data flows, QA processes, and operational efficiency; Coach and mentor the CRM team on technical best practices and scalable approaches; Support the execution of CRM campaigns and contribute to customer-facing messaging when needed; Redesign and enhance CRM templates and modular components to improve performance and scalability; Build and automate processes that increase efficiency and ensure high data quality; Partner with Engineering, MarTech, and Data Science on tracking, integrations, and machine-learning-driven experiments.

Требования:

Hands-on experience with CRM platforms such as Braze, Salesforce Marketing Cloud, or similar; Strong proficiency in SQL, working with APIs, and using analytics tools; Solid experience with data pipelines and modern data infrastructure; Ability to bridge strategy and execution, with a passion for mentoring teams; Strong troubleshooting skills and a structured, analytical mindset; Excellent communication skills and the ability to collaborate across technical and non-technical teams; Very good English skills at least at C1 level; Nice to have: exposure to machine learning, predictive analytics, contextual bandit experimentation, any additional language.

Условия:

• Competitive salaries based on professional experience;
• 25 Working days of annual vacation and 1 additional day off on the employee’s birthday;
• Meal Allowance through a Meal Card;
• Health Care Insurance Plan with Fidelidade;
• Mental Wellbeing Program with free psychological counseling for employees and family members, including a 24/7 hotline and online sessions;
• AUTODOC Corporate Discount of up to 500 Euros annually for personal parts orders;
• Retail discounts of up to 75% on travel, technology, fashion, and more;
• Opportunities for advancement, further training with over 650 courses, and coaching;
• Free English and German language classes.