Critical Systems IT Operations Engineer (24/7)

Empa-T; Lisboa; Hybrid; EUR 30,000 - 46,000; Full time

Job summary

Empa-T in Lisbon is seeking an IT Support Engineer to join a 24/7 operations team, focusing on monitoring, incident resolution, and supporting mission-critical environments. The role emphasizes high availability, analytical thinking, and proactive incident prevention.

The ideal candidate has 3+ years in IT operations or technical support, strong Windows and Linux knowledge, and familiarity with SQL/Oracle databases, with solid English communication and independent working style.

Qualifications

• 3+ years in IT operations, technical support, or similar roles.
• Strong knowledge of Windows and Linux operating systems.
• Experience with SQL and/or Oracle databases.
• Excellent analytical, troubleshooting and problem-solving abilities.
• Ability to work independently and manage priorities in a 24/7 environment.
• Experience in high-availability settings and cross-team collaboration.

Responsibilities

• Monitor and support business-critical systems in a 24/7 environment.
• Analyse incidents and resolve issues, meeting SLAs.
• Escalate and coordinate with internal technical teams as needed.
• Perform health checks and proactive monitoring.
• Document incidents and operational activities.
• Work in shift rotations and ensure smooth handovers.
• Communicate status and incidents to stakeholders.
• Contribute to maintaining high availability and resilience.

Skills

Windows

Linux

SQL/Oracle databases

Incident management

Troubleshooting

Analytical thinking

English communication

Prioritization

Autonomy

Team collaboration

Job description

Empa-T in Lisbon is seeking an IT Support Engineer to join a 24/7 operations team, focusing on monitoring, incident resolution, and supporting mission-critical environments. The role emphasizes high availability, analytical thinking, and proactive incident prevention.

The ideal candidate has 3+ years in IT operations or technical support, strong Windows and Linux knowledge, and familiarity with SQL/Oracle databases, with solid English communication and independent working style.