IT Support Engineer (24/7)

Empa-T; Lisboa; Hybrid; EUR 30,000 - 46,000; Full time

Job summary

Empa-T in Lisbon is seeking an IT Support Engineer to join a 24/7 operations team, focusing on monitoring, incident resolution, and supporting mission-critical environments. The role emphasizes high availability, analytical thinking, and proactive incident prevention.

The ideal candidate has 3+ years in IT operations or technical support, strong Windows and Linux knowledge, and familiarity with SQL/Oracle databases, with solid English communication and independent working style.

Qualifications

• 3+ years in IT operations, technical support, or similar roles.
• Strong knowledge of Windows and Linux operating systems.
• Experience with SQL and/or Oracle databases.
• Excellent analytical, troubleshooting and problem-solving abilities.
• Ability to work independently and manage priorities in a 24/7 environment.
• Experience in high-availability settings and cross-team collaboration.

Responsibilities

• Monitor and support business-critical systems in a 24/7 environment.
• Analyse incidents and resolve issues, meeting SLAs.
• Escalate and coordinate with internal technical teams as needed.
• Perform health checks and proactive monitoring.
• Document incidents and operational activities.
• Work in shift rotations and ensure smooth handovers.
• Communicate status and incidents to stakeholders.
• Contribute to maintaining high availability and resilience.

Skills

Windows

Linux

SQL/Oracle databases

Incident management

Troubleshooting

Analytical thinking

English communication

Prioritization

Autonomy

Team collaboration

Job description

At Empa‑T, we believe that operational excellence is essential to ensure the reliability, availability, and performance of business-critical systems. We are looking for an IT Support Engineer to join a dynamic team responsible for monitoring and supporting mission-critical environments operating on a 24/7 basis.

This is an exciting opportunity for a professional passionate about technology, systems administration, and operational support, who thrives in high-availability environments and enjoys solving complex technical challenges.

About the Project

You will join an operations team responsible for ensuring the continuity and stability of critical IT services across multiple business areas.

Working in a 24/6 operational environment, you will be involved in monitoring systems, analysing incidents, troubleshooting technical issues, and supporting infrastructure and application services. You will collaborate closely with infrastructure, application, database, and support teams to ensure service availability and operational efficiency.

This role requires strong analytical skills, autonomy, attention to detail, and a proactive mindset towards incident prevention and resolution.

Key Responsibilities

• Monitor and support business-critical systems and applications in a 24/7 environment.
• Analyse and resolve incidents, ensuring compliance with agreed service levels.
• Escalate and coordinate issues with internal technical teams when required.
• Execute operational procedures and support activities according to established processes.
• Perform system health checks and proactive monitoring activities.
• Support Windows and Linux environments, ensuring stability and performance.
• Execute and validate operational tasks related to databases and batch processing.
• Identify recurring issues and contribute to continuous improvement initiatives.
• Document incidents, procedures, and operational activities.
• Participate in shift rotations and ensure effective handovers between teams.
• Communicate operational status and critical incidents to relevant stakeholders.
• Contribute to maintaining high availability and operational resilience.

Skills & Experience

• +3 years of experience in IT Operations, Technical Support, Application Support, NOC, SOC, or similar roles.
• Solid knowledge of Windows and Linux Operating Systems.
• Knowledge of SQL and/or Oracle Databases.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to work independently and manage priorities effectively.
• Experience working in operational environments with high availability requirements.
• Excellent communication and organisational skills.
• Good level of English (written and spoken).

Nice to Have

• Experience working in 24/7 operational environments.
• Knowledge of monitoring tools and ticketing platforms.
• Experience with incident, problem, and change management processes.
• Familiarity with ITIL practices.
• Experience in enterprise environments with critical services.

Portugal, Lisbon | Hybrid Model

24/7 Shift-Based Operation

Why Empa‑T?

At Empa‑T, we value empathy, collaboration, and continuous learning.

You will have the opportunity to work in a challenging operational environment where your contribution directly impacts service reliability and business continuity. You will collaborate with experienced professionals, gain exposure to enterprise-scale systems, and continuously develop your technical and operational expertise.

This role offers career growth opportunities, exposure to critical technologies, and the chance to be part of a team that keeps essential business services running around the clock.

Join Empa‑T and help ensure the stability, performance, and reliability of mission‑critical IT services in a fast‑paced 24/7 environment.