Credit & Collections

Palex Portugal; Portugal; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Meal allowance

Variable bonus according toperformance

Health Insurance

Life Insurance

Social benefits

Job summary

Palex Portugal is seeking a Credit & Collections specialist to manage overdue accounts and recover outstanding balances across a diversified customer base in Portugal. You will contact clients by phone and email, negotiate payment terms, and ensure compliance with the company credit policy.

You will use Excel and ERP systems to track actions, support new client credit assessments, and prepare AR reports. English and Spanish knowledge is valued to communicate with international customers, while

Qualifications

• Degree in Accounting, Management, Finance or a similar area.
• At least 3 years' experience in the area of credit collection.
• Solid knowledge of Excel and ERP systems (e.g. SAP, Primavera, PHC).
• Strong communication, negotiation and resilience skills.
• Organisation, attention to detail and results orientation.
• Knowledge of English and Spanish is valued.

Responsibilities

• Managing the portfolio of customers in arrears, making telephone contacts, e-mails and correspondence to collect overdue amounts.
• Negotiating payment agreements with clients, respecting the company's credit policy.
• Monitoring collection deadlines and taking preventative action to avoid delays.
• Updating and maintaining records of collections and contacts made in the ERP system.
• Supporting credit analysis for new clients and credit reassessment for existing clients.
• Issue reports on accounts receivable, defaults and collection performance.
• Working in collaboration with the commercial department to resolve disputes and clarify pending issues with clients.
• Submit legal collection processes when necessary, in liaison with the legal department.

Skills

Communication

Negotiation

Resilience

Organization

Attention to detail

Results oriented

English

Spanish

Education

Degree in Accounting, Management, Finance or similar

Tools

SAP

Primavera

PHC

Job description

Palex Portugal, a leading company in the management and distribution of innovative hospital and research solutions, is recruiting for Credit & Collections.

Main Responsibilities:

• Managing the portfolio of customers in arrears, making telephone contacts, e-mails and correspondence to collect overdue amounts.
• Negotiating payment agreements with clients, respecting the company's credit policy.
• Monitoring collection deadlines and taking preventative action to avoid delays.
• Updating and maintaining records of collections and contacts made in the ERP system.
• Supporting credit analysis for new clients and credit reassessment for existing clients.
• Issue reports on accounts receivable, defaults and collection performance.
• Working in collaboration with the commercial department to resolve disputes and clarify pending issues with clients.
• Submit legal collection processes when necessary, in liaison with the legal department.

Requirements:

• Degree in Accounting, Management, Finance or a similar area.
• At least 3 years' experience in the area of credit collection.
• Solid knowledge of Excel and ERP systems (e.g. SAP, Primavera, PHC).
• Strong communication, negotiation and resilience skills.
• Organisation, attention to detail and results orientation.
• Knowledge of English and Spanish is valued.

Performance indicators (KPIs):

• Recovery percentage of overdue loans.
• Customer satisfaction (dispute resolution).
• Efficiency in meeting monthly collection targets.

What we offer:

• Integration into an expanding multinational company;
• Collaborative and dynamic working environment;
• Opportunities for skills development and ongoing training;
• Basic salary + Meal allowance + Variable bonus according to performance;
• Social benefits in force in the company: Health Insurance, Life Insurance, among others.