Credit Collection Manager

Best Foam Fabricators, Inc.; Lisboa; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Meal vouchers

Collective agreement

Job summary

BFF Bank S.p.A. is seeking a Credit Collection Manager for the Portuguese market to lead collection activities in Lisbon and oversee a small team. You will manage debtor relationships, negotiate payment plans, and coordinate with the internal legal department to address disputes and pursue recovery where needed.

Ideal candidates have extensive experience in debt collection, strong KPI focus, and excellent communication skills. Portuguese native level is required, with Italian as a plus.

Qualifications

• Experience managing debt collection for public/private counterparties.
• Strong KPI focus with proactive, solution-oriented mindset.
• Excellent interpersonal and communication skills.
• Degree in Business Administration or equivalent.
• 6-8 years of relevant experience.
• Demonstrated people management experience.

Responsibilities

• Manage credit collection activities for the Portuguese market, maintaining relationships with debtors and negotiating payment plans.
• Perform payment reminders and follow-ups to recover dues.
• Identify and resolve disputes preventing payments and organize regular debtor meetings.
• Monitor debtor balances and credit risk; report to Headquarters on KPIs.
• Collaborate with internal legal and IT teams and manage documentation and data.

Skills

Debt collection

Negotiation

Communication

Teamwork

Education

Bachelor's degree in Business Administration

Job description

BFF Bank S.p.A. is a banking institution that has been present on the market for about 40 years, listed on the Italian Stock Exchange, and undergoing continuous growth and expansion. It is the largest specialized finance operator in Italy and the European leader in the management and disposal of non-performing trade receivables owed by Public Administrations. The Group is also the market leader in Italy for securities services and banking payment services.

To strengthen our internal team at our Portuguese branch, we are looking for a Credit Collection Manager– Portuguese Market.

Main Responsibilities

• Managing credit collection activities for the Portuguese market and maintaining relationships with debtors, including the negotiation of payment plans.
• Performing payment reminders and follow-ups.
• Identifying and resolving disputes that prevent payments.
• Organizing regular meetings with debtors and maintaining constant communication.
• Monitoring and verifying debtor account balances.
• Tracking exposure volumes and monitoring credit risk.
• Performing necessary checks to ensure proper risk monitoring and proposing corrective actions when needed.
• Supporting the collection of supporting documentation and managing all related data within internal systems.
• Collaborating with the internal legal department to initiate and manage legal actions when required.
• Managing relationships with clients regarding portfolio due diligence and internal system processes related to potential transactions.
• Requesting, verifying, and validating supporting documentation.
• Clarifying disputes raised by debtors regarding receivables.
• Managing reimbursement recovery and retrocession processes.
• Leading and managing a team of 2 people.
• Providing credit management services.
• Reporting regularly to Headquarters on local activities and credit management performance indicators.
• Collaborating with all Group functions, including IT, and actively participating in internal projects.

Requirements

• Proven experience in managing relationships with public or private counterparties for debt recovery and negotiation of agreements.
• Strong proactive mindset with a clear focus on achieving KPIs and priorities.
• Excellent interpersonal and communication skills.
• Flexible and solution-oriented approach, with a strong aptitude for teamwork.
• Degree in Business Administration or an equivalent field.
• Minimum 6-8 years of experience in a similar role.
• Demonstrated people management experience.

Skills

• Strong results-oriented and proactive mindset.
• Excellent negotiation skills with debtors and public institutions.
• Strong communication and interpersonal abilities.Ability to work flexibly in complex situations.
• Strong organizational and planning skills.

Language Skills

• Portuguese: Native / C2 level
• Italian: Nice to have

What BFF Bank Group Offers

• A stimulating and dynamic working environment with strong growth opportunities and a solid learning culture.
• National collective agreement for the credit sector.
• Meal vouchers provided both for office-based and remote work.
• Reward and incentive system.

Work Location: Lisbon, Portugal

At BFF Bank, we ensure that every individual has access to the same opportunities and equal treatment. Each person is evaluated based on their value, skills, and merits, regardless of their ethnicity, age, gender, disability, or other characteristics (such as parental status) that could be a potential discrimination factor. This allows the Bank, at a Group level, to attract and nurture the best talents, hiring them based on objective, non-discriminatory, and meritocratic criteria.

“The processing of personal data is performed by BFF Bank S.p.A., as Data Controller, for the management of your job application through authorized individuals for the processing. For more information on the processing of your personal data, you can read the privacy notice pursuant to Article 13 of Regulation (EU) 2016/679, available at the following link or on the Controller's website https://it.bff.com/it/Informativa-Trattamenti”.