Collections Specialist

Unit4; Lisboa; On-site; EUR 22,000 - 25,000; Full time

Job summary

Unit4 in Lisbon, Portugal is seeking a Collections Specialist to join its Finance team on a permanent basis. You will manage outstanding accounts, contact clients, negotiate payment arrangements, and maintain accurate records to protect cash flow.

The role requires 2–3 years in collections, strong communication, proficiency in MS Office and CRM systems, and fluency in Portuguese. Dutch knowledge is a plus.

Qualifications

• 2–3 years experience in collections or accounts receivable
• Proficient with collections management software and accounting systems
• Strong communication and negotiation skills
• Excellent organisational and time-management abilities
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Good data entry and record-keeping
• Knowledge of payment recovery procedures and credit management
• Portuguese language proficiency (written and spoken)
• Experience with CRM platforms
• Familiarity with compliance in collections
• Previous experience in financial services environment
• Dutch knowledge is a plus

Responsibilities

• Monitor and analyse outstanding accounts to identify overdue payments and collection opportunities
• Contact clients by phone, email, and written correspondence to pursue payment
• Negotiate payment arrangements and settlement terms with clients
• Maintain accurate records of collection activities in the system
• Process payments and reconcile accounts
• Investigate payment discrepancies and resolve disputes
• Prepare regular collection reports and analyze performance
• Follow up on promised payments and escalated non-compliant accounts
• Ensure compliance with regulations and company policies
• Collaborate with Accounts Receivable to improve recovery rates

Skills

Collections experience

CRM software

MS Office

Portuguese

Negotiation

Attention to detail

Communication

Education

Credit management certification

Job description

• Compensation: EUR 21,631 - EUR 25,071 - yearly

Company Description

Meet Unit4 . With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose:Improve how people work by focusing on what truly matters.— A powerful statement that enables different priorities fordifferent people.

We’re shapinghow work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

Job Description

We are seeking a Collections Specialist to join our Finance team in Lisbon, Portugal. In this permanent position, you will be responsible for managing outstanding accounts and pursuing payment recovery through professional and persistent communication.

The successful candidate will play a crucial role in maintaining our organisation's cash flow and ensuring timely collection of receivables. This role requires a detail-oriented professional with strong organisational skills and the ability to navigate complex payment situations with professionalism and efficiency.

• Monitor and analyse outstanding accounts to identify overdue payments and collection opportunities;
• Contact clients via telephone, email, and written correspondence to pursue payment of outstanding debts;
• Negotiate payment arrangements and settlement terms with clients to facilitate debt recovery;
• Maintain accurate and detailed records of all collection activities, payment agreements, and client interactions within the collections management system;
• Process payments received and reconcile accounts to ensure proper credit application;
• Investigate payment discrepancies and resolve disputes with clients and internal departments;
• Prepare regular collection reports and provide analysis on collection performance and trends;
• Follow up on promised payments and elevated non-compliant accounts as necessary;
• Ensure compliance with relevant regulations and company policies throughout the collections process;
• Collaborate with the Accounts Receivable team to optimise collection strategies and improve recovery rates.

Qualifications

Required:

• Minimum 2–3 years' experience in collections, accounts receivable, or a related credit management role Proficiency in collections management software and accounting systems;
• Strong communication and negotiation skills with the ability to handle difficult conversations professionally;
• Excellent organisational and time-keeping abilities with capacity to manage multiple accounts simultaneously;
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook);
• Demonstrated problem-solving skills and ability to analyse payment patterns and collection data;
• Strong attention to detail and accuracy in record-keeping and data entry;
• Knowledge of payment recovery procedures and credit management principles.
• Proficiency in Portuguese language (written and spoken);
• Experience with CRM software platforms;
• Familiarity with dispute resolution and regulatory compliance in collections;
• Previous experience in a fast-paced financial services environment;
• Certification in credit management or collections practice.
• Dutch knowledge is a plus.

Additional Information

Who we are?

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.

We are reimagining how work makes people feel.

What we offer?

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• talented colleagues , role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Our commitment to equity

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!