Collections Specialist Lisbon, Portugal

UNIT4 NV; Lisboa; Hybrid; EUR 24,000 - 34,000; Full time

Job summary

UNIT4 NV in Lisbon, Portugal is seeking a Collections Specialist to join our Finance team in a permanent role. You will manage outstanding accounts and pursue payment recovery through professional, persistent communication.

The ideal candidate is detail-oriented, with strong organisational skills, able to navigate complex payment situations and collaborate with Accounts Receivable to optimise collections and cash flow.

Responsibilities

• Monitor and analyse outstanding accounts to identify overdue payments and collection opportunities.
• Contact clients via telephone, email, and written correspondence to pursue payment of outstanding debts.
• Negotiate payment arrangements and settlement terms with clients to facilitate debt recovery.
• Maintain accurate records of all collection activities, payment agreements, and client interactions.
• Process payments received and reconcile accounts to ensure proper credit application.
• Investigate payment discrepancies and resolve disputes with clients and internal departments.
• Prepare regular collection reports and provide analysis on collection performance and trends.
• Follow up on promised payments and escalate non-compliant accounts as necessary.
• Ensure compliance with regulations and company policies throughout the collections process.
• Collaborate with Accounts Receivable to optimise collection strategies and improve recovery rates.

Job description

We are seeking a Collections Specialist to join our Finance team in Lisbon, Portugal. In this permanent position, you will be responsible for managing outstanding accounts and pursuing payment recovery through professional and persistent communication.

The successful candidate will play a crucial role in maintaining our organisation's cash flow and ensuring timely collection of receivables. This role requires a detail-oriented professional with strong organisational skills and the ability to navigate complex payment situations with professionalism and efficiency.

• Monitor and analyse outstanding accounts to identify overdue payments and collection opportunities;
• Contact clients via telephone, email, and written correspondence to pursue payment of outstanding debts;
• Negotiate payment arrangements and settlement terms with clients to facilitate debt recovery;
• Maintain accurate and detailed records of all collection activities, payment agreements, and client interactions within the collections management system;
• Process payments received and reconcile accounts to ensure proper credit application;
• Investigate payment discrepancies and resolve disputes with clients and internal departments;
• Prepare regular collection reports and provide analysis on collection performance and trends;
• Follow up on promised payments and elevate non-compliant accounts as necessary;
• Ensure compliance with relevant regulations and company policies throughout the collections process;
• Collaborate with the Accounts Receivable team to optimise collection strategies and improve recovery rates.