German Customer Experience Specialist in Portugal (Fully Remote)

Cross Border Talents; Guimarães; Remote; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & Life Insurance

Remote work flexibility

Job summary

A leading customer support company in Portugal is seeking a dynamic Customer Support Specialist to join their innovative team. This fully remote role requires fluency in German and entails interacting with clients through various channels to boost satisfaction. If you're eager to learn and grow, apply now!

Qualifications

• Fluent in German (C2 level).
• EU Citizenship or Portuguese Residency Card.
• 0-1 year experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsibilities

• Deliver exceptional support through various channels: phone, live chat, email, and social media.
• Assist with account setup, verification, login issues, financial queries, and technical concerns.
• Serve as a trusted advisor, particularly for clients in the sports sector.
• Respond promptly to customer questions, concerns, and feedback.
• Foster strong client relationships through clear and effective communication.
• Uphold service excellence while adhering to company policies.
• Suggest improvements to enhance processes and customer experiences.

Skills

Fluent in German (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn and grow

Eagerness to learn

Job description

German Customer Experience Specialist (Fully Remote) – Portugal

Take Your Career to the Next Level!

We’re seeking a dynamic Customer Support Specialist to join our innovative and energetic team.

Role Overview

As a Customer Support Specialist, you’ll interact with clients via phone, chat, email, and social media to address account, technical, and financial concerns. Your efforts will boost customer satisfaction and contribute to improving our processes.

Key Responsibilities

• Deliver exceptional support through various channels: phone, live chat, email, and social media
• Assist with account setup, verification, login issues, financial queries, and technical concerns
• Serve as a trusted advisor, particularly for clients in the sports sector
• Respond promptly to customer questions, concerns, and feedback
• Foster strong client relationships through clear and effective communication
• Uphold service excellence while adhering to company policies
• Suggest improvements to enhance processes and customer experiences

Requirements

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Rewarding your achievements
• Meal Allowance: Covering daily meal expenses
• Transportation Support: Helping with commuting costs
• Health & Life Insurance: Comprehensive coverage for your peace of mind
• Remote Work: Enjoy the flexibility of working from home

Ready to embark on an exciting journey in customer support? Apply now—we’d love to hear from you!