Content Moderator (Arabic-speaking) - Social Platform

Concentrix; Porto; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Training programs

Bring-a-friend referral bonus

Full paid training on project

Career development programs

Central Porto location

Job summary

Concentrix in Porto, Portugal is seeking a Content Moderator for Arabic-speaking audiences to ensure compliance with client guidelines across social platforms. This on-site role offers training and the chance to work with a global leader in technology and services.

The ideal candidate is fluent in Arabic and English, has customer service experience, and can work both independently and in a team, handling potentially sensitive content in a fast-paced environment.

Qualifications

• Fluent in Arabic (spoken and written).
• Fluent in English (spoken and written).
• At least 6 months of relevant experience.
• Strong customer service skills.
• Ability to work as a team member and independently.

Responsibilities

• Actively seek initiatives to improve service and user experience.
• Review, audit and moderate contents from end users and copyright.
• Review user behavior and enforce social media rules.
• Analyze reports per protocols with high quality.
• Moderate between social media users using guidelines in evolving guidance.
• Make autonomous decisions on sensitive or business-critical issues.

Skills

Arabic fluency

English fluency

Customer service

Team player

Independent worker

Job description

Content Moderator (Arabic-speaking) - Social Platform

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Content Moderator in Porto, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience;
• Review, audit and moderate contents from the end customer and copyright;
• Take an active role in reviewing user behaviors as well as ensuring the rules of the Social Media areas;
• Analyse reports according to protocols, procedures and instructions as starting point, maintaining a high level of quality in each report;
• Be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment;
• Make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature.

Your Qualifications

• Are fluent, both, verbal and written in Arabic (C1)
• Are fluent, both, verbal and written in English (B2)
• Have at least 6 months of relevant experience in related fields
• Have strong customer service oriented skills
• Have high tolerance for repetitive work in a fast-paced, high production work environment
• Have the ability to work as a team member, as well as independently

What’s In It For You

• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Concentrix is an equal-opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.