Content Moderation (Spanish-speaking) - Social Media

Concentrix; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance bonus

Referral bonus opportunities

Full paid training

Career development programs

Resumo da oferta

Concentrix is seeking a Content Moderation (Spanish-speaking) professional in Porto, Portugal. The role involves moderating social media content, ensuring compliance with guidelines, and enhancing user experience. Candidates should be fluent in Spanish and English, possess strong customer service skills, and have at least 6 months of relevant experience. The position offers a competitive salary, performance bonuses, and career development opportunities.

Qualificações

• Fluent in Spanish (C1), both verbal and written.
• Fluent in English (B2), both verbal and written.
• At least 6 months of relevant experience.

Responsabilidades

• Enhance service and improve overall user experience.
• Review, audit, and moderate content from customers.
• Ensure compliance with social media rules.
• Analyze reports maintaining high quality.
• Moderate between social media users applying guidelines.
• Make autonomous decisions on sensitive issues.

Conhecimentos

Fluent in Spanish (C1)

Fluent in English (B2)

Customer service skills

Ability to work independently

Team member skills

Tolerance for repetitive work

Descrição da oferta de emprego

Job Title

Content Moderation (Spanish-speaking) - Social Media

Location

Porto, Portugal (On-Site)

Responsibilities

• From the beginning, take an active role in continuously seeking initiatives to enhance service and improve overall user experience;
• Review, audit, and moderate content from the end customer and copyright;
• Review user behaviors and ensure compliance with social media rules;
• Analyze reports according to protocols, procedures, and instructions, maintaining high quality;
• Act as a central moderation point between social media users, applying guidelines for nuanced policies in an evolving environment;
• Make autonomous decisions on challenging issues of potentially sensitive or business-critical nature.

Qualifications

• Fluent in Spanish (C1), both verbal and written;
• Fluent in English (B2), both verbal and written;
• At least 6 months of relevant experience in related fields;
• Strong customer service oriented skills;
• High tolerance for repetitive work in a fast-paced, high production environment;
• Ability to work as a team member and independently.

Benefits

• Competitive salary and performance bonus;
• Central location in Porto, Portugal;
• Referral bonus opportunities;
• Full paid training on the company and the project;
• Career development programs.

Eligibility to Work

Applicants must be legally authorized to work in Portugal.

Equal Opportunity Employer

We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.