Content Moderator (French-Speaking) – Global e-Commerce

Concentrix; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary (base and additional bonuses)

Central location in Lisbon, Portugal

Referral bonus opportunities

Full paid training

Career development programs

Resumo da oferta

Concentrix is seeking a Content Moderator (French-Speaking) to work in Lisbon, Portugal. This role demands fluency in both French and English, strong moderation skills, and a college degree. Responsibilities include reviewing content and reported issues while applying guidelines effectively. The position offers competitive compensation, career development programs, and full paid training. Candidates must be legally authorized to work in Portugal and available for 24/7 rotating shifts.

Qualificações

• Fluent in French and English, able to handle content moderation effectively.
• Minimum education requirement of a college degree or equivalent diploma.
• Experience in the moderation service industry and strong decision-making skills.

Responsabilidades

• Review content within agreed service levels and quality standards.
• Escalate issues to the client according to guidelines.
• Handle sensitive issues while maintaining confidentiality.

Conhecimentos

Fluent in written and verbal French (C1)

Fluent in written and verbal English (B2)

Strong moderation skills

Understanding of e-commerce

Local market expertise

Experience in moderation service industry

Formação académica

College degree or equivalent diploma

Descrição da oferta de emprego

Content Moderator (French-Speaking) – Global e-Commerce

Location: Lisbon, Portugal (On-Site)

Responsibilities

• Review content within agreed latency service levels and quality standards.
• Review reported issues within agreed turnaround times and quality standards.
• Escalate issues to the client in accordance with the MSA and SOW on the knowledge base.
• Monitor user behavior and enforce policies effectively.
• Apply guidelines consistently to diverse content scenarios.
• Handle sensitive issues independently while upholding platform standards.
• Maintain confidentiality and professionalism in all interactions.

Qualifications

• Fluent in written and verbal French (C1).
• Fluent in written and verbal English (B2).
• Minimum education of a college degree or equivalent diploma.
• Strong understanding of e-commerce.
• Experience working in the moderation service industry.
• Available for 24/7 rotating shifts.
• Strong moderation skills and rational decision making with local market expertise.
• Familiarity with social media products and basic understanding of digital advertising.

Benefits

• Competitive salary (base and additional bonuses).
• Central location in Lisbon, Portugal.
• Referral bonus opportunities.
• Full paid training on the company and the project.
• Career development programs.

Concentrix is an equal‑opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.