Content Moderation (European Portuguese-speaking) - App Distribution Platform

Concentrix; Porto; Presencial; EUR 20 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Paid training

Career development programs

Resumo da oferta

Concentrix is hiring a fluent European Portuguese speaker for a Content Moderation position in Porto. The role involves auditing and moderating content for a Social Media platform, ensuring adherence to guidelines while improving user experience.

Candidates must have strong customer service skills and at least 6 months of relevant experience. Located in Porto, the position offers competitive salary and potential bonuses, along with comprehensive training and career development programs.

Qualificações

• Fluent in both verbal and written European Portuguese with C1 proficiency.
• Fluent in both verbal and written English with B2 proficiency.
• At least 6 months of relevant experience in related fields.
• Strong customer service oriented skills.
• High tolerance for repetitive work in a fast-paced environment.

Responsabilidades

• Take initiatives to enhance service and improve user experience.
• Review, audit, and moderate contents from customers.
• Ensure compliance with Social Media rules and guidelines.
• Analyze reports while maintaining high quality.
• Make autonomous decisions on sensitive or business-critical issues.

Conhecimentos

Fluent in European Portuguese (C1)

Fluent in English (B2)

Customer service oriented skills

Ability to work independently and in a team

Tolerance for repetitive work

Descrição da oferta de emprego

Job Title: Content Moderation (European Portuguese-speaking) - App Distribution Platform

What You Will Do In This Role

• From the beginning, you will take an active role in continuously seeking initiatives to enhance service and improve the overall user experience;
• Review, audit and moderate contents from the end customer and copyright;
• Take an active role in reviewing user behaviors as well as ensuring the rules of the Social Media areas;
• Analyse reports according to protocols, procedures and instructions as starting point, maintaining a high level of quality in each report;
• Be a central point of moderation between Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment;
• Make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature.

Your Qualifications

• Are fluent, both, verbal and written in European Portuguese (C1)
• Are fluent, both, verbal and written in English (B2)
• Have at least 6 months of relevant experience in related fields
• Have strong customer service oriented skills
• Have high tolerance for repetitive work in a fast-paced, high production work environment
• Have the ability to work as a team member, as well as independently

What’s In It For You

• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Equal-Opportunity Employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.