Group Collections & Payments Manager

Klass Wagen; Portugal; Presencial; EUR 40 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary up to 3500 euros

Company car

International working environment

Opportunity for growth

Supportive team culture

Resumo da oferta

Klass Wagen is seeking a dynamic leader for their financial operations department in Portugal. The successful candidate will build and lead an international team focused on customer receivables recovery and payment operations.

This role involves implementing automation, enhancing process efficiency, and managing stakeholder relationships with banks and payment providers. Applicants should bring at least 3 years of management experience in a similar field and possess strong analytical skills.

Join Klass Wagen to foster a collaborative team culture in a fast-paced working environment with opportunities for growth.

Qualificações

• Minimum 3 years of management experience in operational/debt recovery teams.
• Proven experience improving operational processes and implementing automation.
• Experience in managing departmental budgets and KPIs.

Responsabilidades

• Lead and develop an international team of 10 specialists across multiple countries.
• Monitor department performance through KPIs and dashboards.
• Improve recovery rates while reducing operational costs.

Conhecimentos

Leadership and people management skills

Analytical and problem-solving abilities

Organizational skills

Project management capabilities

Data-driven decision-making

Stakeholder management and communication skills

Fluent English

Ferramentas

Power BI

SQL

Advanced Excel

Descrição da oferta de emprego

Your Mission

Build and lead a high-performing international department that ensures the efficient recovery of customer receivables, reliable payment operations, and continuous process improvement through automation, technology, and operational efficiency.

Location

Headquarters, Parque das Nações

Schedule

Monday – Friday: 08:30 – 17:30 (one-hour break)

What we offer

• Salary up to 3500 euros (fixed salary + meal card + performance bonuses) based on proven experience and competencies.
• Company car
• International working environment
• Opportunity to grow within a dynamic and fast-paced organization
• Supportive and collaborative team culture

Responsibilities

Department Leadership

• Lead and develop an international team of 10 specialists across multiple countries
• Define the department’s strategy, objectives, and KPIs
• Create a high-performance culture focused on accountability, continuous improvement, and customer experience
• Manage department planning, workload allocation and resource optimization
• Own the department budget and identify cost‑saving & revenue optimisation opportunities

Collections

Lead all post‑rental financial recovery processes across the Group, including:

• Fines
• Tolls
• Damages
• Late charges
• Administrative fees
• Customer debt recovery
• Refunds
• Bank disputes
• Post‑rental financial claims

Ensure all cases are handled accurately, efficiently and within agreed service levels while maximizing recovery rates and maintaining a professional customer experience.

Payments & Financial Infrastructure

• Own the Group payment ecosystem
• Manage relationships with banks and payment providers
• Lead the administration of all POS devices across the Group
• Coordinate payment providers such as Shift4, Monet and other financial partners
• Oversee transaction monitoring, payment reconciliation and payment controls
• Ensure compliance with card scheme and banking requirements

Digital Transformation & Automation

• Lead the department’s digital transformation roadmap
• Eliminate manual processes through automation
• Lead migration to new business systems
• Define business requirements for new software developments
• Work closely with IT and business stakeholders to improve operational efficiency
• Continuously identify opportunities to simplify, standardize, and automate processes

Operational Efficiency

• Monitor department performance through KPIs and dashboards
• Improve recovery rates while reducing operational costs
• Standardize processes across Romania, Portugal, Austria and Hungary
• Ensure operational risks are identified and mitigated
• Continuously improve customer and internal stakeholder experience

Stakeholder Management

Collaborate closely with:

• Operations
• Finance
• IT
• Revenue Management
• Reservations & Support
• Legal
• External banking and payment partners

Act as the main point of contact for strategic initiatives related to Collections & Payments.

What We’re Looking For

Required Experience

• Minimum 3 years of management experience leading operational/debt recovery teams
• Strong background in Operations, Shared Services, Financial Operations, Collections or Payments
• Proven experience improving operational processes and implementing automation
• Experience managing external vendors and strategic partners
• Experience managing departmental budgets and KPIs
• Experience leading cross‑functional projects

Skills

• Strong leadership and people management skills
• Excellent analytical and problem‑solving abilities
• Strong organizational skills
• Strong project management capabilities
• Ability to simplify complex operational processes
• Data‑driven decision‑making
• Excellent stakeholder management and communication skills
• Fluent English

Nice to Have

• Experience in the mobility, car rental, banking or fintech industries
• Experience with ERP implementations
• Power BI, SQL or advanced Excel
• Knowledge of payment processing, chargebacks or card schemes
• Lean Six Sigma or other continuous improvement methodologies

Success in This Role

During your first 12 months, you will be expected to:

• Implement accurate, actionable reporting to measure recovery performance, collection effectiveness, team productivity, and operational efficiency
• Improve customer receivables recovery rates
• Reduce operational costs through automation and process optimization
• Successfully lead the department’s migration to new business systems
• Increase operational efficiency by reducing manual work
• Build standardized processes across all Group companies
• Strengthen relationships with banking and payment partners
• Deliver reliable operational reporting and performance visibility