Cloud Support Infrastructure Administrator

Caixa Mágica Software; Lisboa; Hybrid; EUR 45,000 - 70,000; Full time

Benefits offered by this job

Health and Life Insurance

Tech equipment

SIM Card

Personal smartphone

Team events and trainings

Coffee, fruits and snacks

Job summary

A Caixa Mágica Software busca um Administrador de Infraestrutura de Suporte em Nuvem para atuar na equipe WM APS, fornecendo suporte a aplicações e plataformas de dados. O profissional lidará com incidentes, requests e melhoria de serviços, contribuindo para disponibilidade e eficiência.

Requisitos incluem Linux, scripting (Python/Bash), Terraform/Ansible, Kubernetes, Docker e inglês técnico. O candidato atuará em regime permanente, com rotação de turnos e treinamento contínuo.

Qualifications

• Vasta experiência em operações de TI ou engenharia de software.
• Forte entendimento de Linux, logs e automação com Ansible/Terraform.
• Experiência com nuvens públicas (IBM/AWS/Azure) e Kubernetes/Docker.
• Conhecimento de práticas ITIL e comunicação eficiente em inglês.

Responsibilities

• Fornecer suporte de produção de aplicações para plataformas de dados e ferramentas IT
• Analisar logs de sistema/middleware/aplicação e identificar problemas potenciais
• Monitorizar serviços, relatar melhorias de qualidade e disponibilidade
• Construir e manter playbooks Ansible e scripts Terraform para provisionamento
• Auxiliar e treinar outros perfis de operações em Ansible, Docker e K8s
• Participar de suporte 24/7 (turnos/shifts/feriados)

Skills

Linux

Shell scripting

Python

Bash

Jenkins

TravisCI

Concourse

Ansible

Terraform

IBM Cloud

AWS

Azure

Kubernetes

Docker

ITIL

CKAD

RH294

DO374

Terraform Associate

Vault Associate

English (Expert)

Problem solving

Communication

Education

Master’s degree in Computer Science or Computer Engineering

Tools

Jenkins

TravisCI

Concourse

Ansible

Terraform

Kubernetes

Docker

RH294

CKAD

DO374

Terraform Associate

Vault Associate

Job description

Cloud Support Infrastructure Administrator

Empresa : Caixa Mágica Software Tipo de Emprego : Periodo Integral Lisbon, Portugal JobCopilot will tailor your resume and auto-fill the application

Descrição do Emprego - Cloud Support Infrastructure Administrator

Overview:

This position is created to be a team member of the WM APS team and to handle Application Support activities. Candidate will play a major role in handling Incidents, service requests and Application Support activities in shifts and on-call rotations.This member will also contribute to the service improvement activities, and participate to support bank’s DR/Live play activities. Ideal candidate will have a strong understand of core banking operations, trouble shooting skills, and experience with L1/L2 support in a banking environment with expertise on Linux, PL-SQL, Dynatrace, K8, Docker and Ansible.

What will you do?

• Provide Application Production support for WM IT Data platform applications and tools
• Capability to analyze system / middleware / application logs and identify potential issues
• Service monitoring, reporting and continuous improvement of the service quality and availability
• Build and maintain Ansible playbooks and terraform scripts to automate provisioning, configuration, and deployments
• Assist & train other ops profiles on Ansible, Dockers and K8s

Direct Responsibilities: As a team member of WM APS, you will have to:

• Escalate timely to the divisional lead on possible risks, escalation matters and management issues
• Adhere to Service Level objective target for the incidents and requests
• Review and create application Support knowledge articles
• You will be part of 24/7 production support team (i.e Shifts/on-call/Weekend/Public holidays)
• Participate and support bank’s DR/Live play activities
• Participate and validate the knowledge transfer sessions conducted by the Application development teams for application changes

Contributing Responsibilities:

• Risk Mitigation – By enforcing production‑readiness checks, robust monitoring and strict compliance, the lead reduces operational and regulatory risk
• Customer Confidence – High‑availability services and transparent communication to develop the relationship with Wealth Management Business
• Operational Efficiency – Automation, continuous‑improvement initiatives and clear knowledge‑transfer lower mean‑time‑to‑detect (MTTD) and mean‑time‑to‑resolve (MTTR), delivering cost savings
• Team player & collaborator – Close partnership development team members and other APS team members globally to manage a stable production platform for the business

What are we looking for?

• Strong knowledge of Linux platform, CLI and Shell Scripting
• Proficiency in at least one scripting language (Python and/or Bash preferred)
• Good understanding of Continuous integration (Jenkins, T+P240ravis, Concourse, etc.)
• Strong knowledge of Infrastructure automation (Ansible, Terraform.)
• Good Public cloud environments experience with IBM Cloud or AWS or Azure, K8 and Docker
• ITIL Practices
• Master’s degree in computer science or computer engineering
• 5+ years of experience in IT Operations or Software Engineering
• At least 2+ years of hands‑on experience with a Cloud provider (IBM/AWS/Azure/Google)
• At least 2+ years of hands‑on experience Ansible/Docker
• Red Hat Enterprise Linux Automation with Ansible (RH294)
• Certified Kubernetes Application Developer (CKAD)
• Developing Adv. Automation with Red Hat Ansible Automation Platform (DO374)
• Optional: HashiCorp Certified: Terraform Associate (003)
• Optional: HashiCorp Certified: Vault Associate (002)
• English – Expert
• Strong critical thinker with problem solving approach
• Excellent verbal and written communication skills
• High level of persistence, can‑do attitude & pro‑activeness
• Willingness to continually update and enhance skills

What can you expect from us?

• A permanent job contract for a long term project;
• Tech equipment + SIM Card + personal smartphone;
• Health and Life Insurance;
• Social events and team buildings;
• The commitment of letting you grow with us, and be rewarded accordingly;
• A dynamic and young team that will be always there to support you;
• Training in the latest technologies;
• Coffee, fruits, snacks and a warm welcoming when you pass by the office.