Cloud Support Infrastructure Expert

Inetum Portugal; Lisboa; On-site; EUR 55,000 - 90,000; Full time

Job summary

Inetum Portugal is seeking a Cloud Support Infrastructure Expert to provide L1/L2 support for banking apps in a 24/7 environment. You will monitor health, troubleshoot incidents, and support deployments while developing automation with Ansible, Terraform, Python, and Bash.

We require 5+ years in IT operations or SRE, strong Linux and scripting skills, experience with CI/CD, IaC, Docker/K8s, and cloud platforms (AWS/Azure/GCP/IBM Cloud). Fluency in English is essential.

Qualifications

• 5+ years in IT Operations, Application Support, SRE, or Software Engineering.
• Linux environments with CLI and scripting.
• Proficiency in Python and Bash scripting.
• Solid experience with CI/CD tools (Jenkins/Travis/Concourse).
• Hands-on experience with Infrastructure as Code and automation tools (Ansible, Terraform).
• Practical experience with Docker and Kubernetes in production.
• Strong knowledge of cloud platforms (AWS/Azure/GCP/IBM Cloud).
• Experience designing, deploying, and automating scalable and resilient infra.
• Familiarity with monitoring/observability tools.
• Fluent English communication skills.

Responsibilities

• Provide L1/L2 support for banking applications in a 24/7 environment.
• Monitor application and infrastructure health to ensure high availability.
• Investigate, troubleshoot, and resolve incidents within SLAs.
• Support production deployments, releases and change management.
• Develop and maintain automation using Ansible, Terraform, Python, and Bash.
• Participate in disaster recovery planning and testing.
• Collaborate with global technology and business teams.
• Contribute to continuous improvement for reliability and efficiency.
• Maintain documentation and knowledge base.

Skills

Linux CLI

Python

Bash scripting

CI/CD tools

Infrastructure as Code

Docker

Kubernetes

Cloud platforms

Monitoring/observability

English fluency

Tools

Jenkins

Travis CI

Concourse

Docker

Kubernetes

Ansible

Terraform

Python

Bash

Job description

Cloud Support Infrastructure Expert

Empresa: Inetum Portugal – Tipo de Emprego: Periodo Integral – Localização: Lisbon, Portugal

Company Description

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services.

Job Description

• Provide L1/L2 application support for business-critical banking applications in a 24/7 environment.
• Monitor application and infrastructure health, ensuring high availability and service quality.
• Investigate, troubleshoot, and resolve incidents, service requests, and production issues within agreed SLAs.
• Support production deployments, releases, and change management activities.
• Develop and maintain automation solutions using Ansible, Terraform, Python, and Bash.
• Participate in disaster recovery planning, testing, and execution activities.
• Collaborate with global technology, infrastructure, and business teams to ensure seamless operations.
• Contribute to continuous improvement initiatives focused on operational efficiency, resilience, and reliability.
• Maintain operational documentation, procedures, and knowledge base articles.
• Ensure compliance with ITIL best practices and operational standards.

Qualifications

• 5+ years of experience in IT Operations, Application Support, Site Reliability Engineering, or Software Engineering.
• Strong expertise in Linux environments, including CLI administration and shell scripting.
• Proficiency in Python and Bash scripting.
• Solid experience with CI/CD tools such as Jenkins, Travis CI, or Concourse.
• Hands-on experience with Infrastructure as Code and automation tools, including Ansible and Terraform.
• Practical experience with Docker and Kubernetes (K8s) in production environments.
• Strong knowledge of cloud platforms such as AWS, Azure, Google Cloud Platform (GCP), or IBM Cloud.
• Experience designing, deploying, and automating scalable and resilient infrastructure solutions.
• Familiarity with monitoring and observability tools.
• Experience supporting mission-critical applications within financial services or banking environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Results-oriented mindset with a strong focus on service reliability and operational excellence.
• Fluent English communication skills.

Sobre a empresa

Inetum Portugal

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common g…