Cloud Support M/F

Sysmatch; Lisboa; On-site; EUR 52,000 - 74,000; Full time

Benefits offered by this job

Onboarding program

Competitive salary

Career development

Team-building events

Exclusive partner discounts

Job summary

Sysmatch, a long-standing IT consultancy, seeks a senior IT Operations professional to provide production support for Wealth Management data platforms, analyze logs, and improve service quality.

You will build and maintain Ansible playbooks and Terraform scripts, train peers on Ansible, Docker, and Kubernetes, and participate in 24/7 support, DR activities, and knowledge transfer.

Qualifications

• Master’s degree in computer science or computer engineering.
• 5+ years of experience in IT Operations or Software Engineering.
• 2+ years hands-on experience with a Cloud provider (IBM/AWS/Azure/Google).
• 2+ years hands-on experience Ansible/Docker.
• Red Hat Enterprise Linux Automation with Ansible (RH294).
• Developing Adv. Automation with Red Hat Ansible Automation Platform (DO374).
• Optional: HashiCorp Certified: Terraform Associate (003).
• Optional: HashiCorp Certified: Vault Associate (002).

Responsibilities

• Provide Application Production support for WM IT Data platform applications and tools.
• Capability to analyze system / middleware / application logs and identify potential issues.
• Service monitoring, reporting and continuous improvement of the service quality and availability.
• Build and maintain Ansible playbooks and terraform scripts to automate provisioning, configuration, and deployments.
• Assist & train other ops profiles on Ansible, Docker and K8s.
• Escalate timely to the divisional lead on possible risks, escalation matters and management issues.
• Adhere to Service Level objective target for the incidents and requests.
• Review and create application Support knowledge articles.
• Be part of 24/7 production support team (i.e Shifts/on call/Weekend/Public holidays).
• Participate and support bank’s DR/Live play activities.
• Participate and validate the knowledge transfer sessions conducted by the Application development teams for application changes.

Skills

Linux

Shell scripting

Python / Bash

CI/CD tooling

Ansible

Terraform

Cloud (IBM/AWS/Azure)

Kubernetes

Docker

Education

Master’s degree in computer science or computer engineering

Tools

RH294

DO374

Terraform Associate

Vault Associate

Job description

With over 25 years of experience, Sysmatch is a well-established name in IT Consultancy and Outsourcing, involved in both national and international projects that promote excellence in technology and services. Our secret? A team that blends talent, creativity, and experience to deliver robust, scalable, and tailored solutions.

We’re not just tech experts — we’re partners who support our clients’ transformation, anticipate trends, and drive their evolution. Flexibility, innovation, and a forward-thinking mindset are part of our DNA.

What we are looking for

Main Tasks and Responsibilities:

• Provide Application Production support for WM IT Data platform applications and tools
• Capability to analyze system / middleware / application logs and identify potential issues
• Service monitoring, reporting and continuous improvement of the service quality and availability.
• Build and maintain Ansible playbooks and terraform scripts to automate provisioning, configuration, and deployments
• Assist & train other ops profiles on Ansible, Dockers and K8s

Direct Responsibilities:

• Escalate timely to the divisional lead on possible risks, escalation matters and management issues.
• Adhere to Service Level objective target for the incidents and requests
• Review and create application Support knowledge articles.
• You will be part of 24/7 production support team (i.e Shifts/on call/Weekend/Public holidays)
• Participate and support bank’s DR/Live play activities.
• Participate and validate the knowledge transfer sessions conducted by the Application development teams for application changes

Contributing Responsibilities:

• Risk Mitigation – By enforcing production readiness checks, robust monitoring and strict compliance, the lead reduces operational and regulatory risk.
• Customer Confidence – High availability services and transparent communication to develop the relationship with Wealth Management Business.
• Operational Efficiency – Automation, continuous improvement initiatives and clear knowledge transfer lower mean time to detect (MTTD) and mean time to resolve (MTTR), delivering cost savings.
• Team player & collaborator – Close partnership development team members and other APS team members globally to manage a stable production platform for the business

Technical Skills:

• Strong knowledge of Linux platform, CLI and Shell Scripting
• Proficiency in at least one scripting language (Python and/or Bash preferred)
• Good understanding of Continuous integration (Jenkins, Travis, Concourse, etc.)
• Strong knowledge of Infrastructure automation (Ansible, Terraform.)
• Good Public cloud environments experience with IBM Cloud or AWS or Azure, K8 and Docker
• ITIL Practices

Qualifications and Experience:

• Master’s degree in computer science or computer engineering
• 5+ years of experience in IT Operations or Software Engineering
• At least 2+ years of hands‑on experience with a Cloud provider (IBM/AWS/Azure/Google)
• At least 2+ years of hands‑on experience Ansible/Docker
• Red Hat Enterprise Linux Automation with Ansible (RH294)
• Developing Adv. Automation with Red Hat Ansible Automation Platform (DO374)
• Optional: HashiCorp Certified: Terraform Associate (003)
• Optional: HashiCorp Certified: Vault Associate (002)

Language Skills:

What we offer

• A personalized onboarding experience that welcomes and supports you throughout your journey.
• Regular and constructive feedback to boost your growth and development.
• A dynamic project with a prestigious international client.
• A competitive salary package, aligned with your experience and skills.
• Career development opportunities through ambitious and innovative tech projects.
• A collaborative culture that values creativity and individual progress.
• Access to exclusive discounts in a wide network of partners, including health, wellness, travel, culture, gastronomy, leisure and much more.
• Team-building events and initiatives that create memorable shared experiences.