Appplication Production Support

Inetum Portugal; Lisboa; On-site; EUR 28,000 - 40,000; Full time

Job summary

A Inetum Portugal procura um profissional para apoiar a produção de aplicações, gerindo incidentes, requests de serviço e atividades de suporte a aplicações. O papel envolve trabalhar em turnos, participação em rotinas de on‑call e contribuir para iniciativas de DR e melhoria de serviços.

O candidato ideal tem forte entendimento de operações de banco, boa capacidade de resolução de problemas e experiência L1/L2 em suporte de aplicações em ambiente bancário, com competências técnicas em Linux,

Qualifications

• Unix e Shell Scripting.
• Dados de Data Warehouse, Plataformas de Dados, Banco de Dados, Oracle, PL-SQL & SQL.
• Autosys e Middleware como MQ e Tomcat.
• Computação em Cloud, Dynatrace, Kubernetes, Docker e Ansible.
• Ferramentas de reporting como PowerBI/Tableau.
• ITIL Practices.
• Inglês – Bom nível B2+.

Responsibilities

• Fornecer suporte de produção para aplicações WM IT Data platform.
• Priorizar, diagnosticar e resolver incidentes e requests de serviço apresentados por equipas de negócio.
• Analisar logs de sistema, middleware e aplicação para diagnóstico de problemas.
• Garantir monitorização de serviço, relatórios e melhoria contínua da qualidade do serviço.
• Contribuir para iniciativas de melhoria de serviço e automação e gestão de problemas.

Skills

Unix e Shell Scripting

Data Warehouse

Data Platforms

Database

Oracle

PL-SQL & SQL

Autosys

MQ e Tomcat

Kubernetes

Docker

Ansible

Dynatrace

Cloud computing

PowerBI

Tableau

ITIL Practices

Inglês (B2+)

Tools

Autosys

MQ

Tomcat

Dynatrace

Kubernetes

Docker

Ansible

PowerBI

Tableau

Job description

Application Production Support

Empresa : Inetum Portugal Tipo de Emprego : Periodo Integral Lisbon, Portugal

Descrição do Emprego - Appplication Production Support

Company Description

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum!

Job Description

The candidate will play a key role in handling incidents, service requests, and application support activities, working in shifts and participating in on‑call rotations. This role also involves contributing to service improvement initiatives and supporting theDisaster Recovery (DR) and live production activities.

The ideal candidate will have a strong understanding of core banking operations, solid troubleshooting capabilities, and previous experience providing L1/L2 application support in a banking environment. Technical expertise in Linux, PL/SQL, Dynatrace, Kubernetes, Docker, and Ansible is required.

Key Responsibilities

• Provide production application support for WM IT Data platform applications and tools
• Deliver high‑quality service by prioritizing, troubleshooting, and resolving issues raised by business teams
• Analyze system, middleware, and application logs to identify and diagnose potential issues
• Ensure effective service monitoring, reporting, and continuous improvement of service quality and availability
• Actively contribute to Continuous Service Improvement initiatives, ensuring recurring issues and repetitive tasks are addressed through problem management or automation

Qualifications

• Unix and Shell Scripting
• Data Warehouse, Data Platforms, Database, Oracle, PL-SQL & SQL
• Autosys and Middleware like MQ, Tomcat
• Cloud computing, Dynatrace, K8, Docker and Ansible
• Reporting tools like PowerBI/Tableau
• ITIL Practices
• English – Good level B2+

Sobre a empresa

Inetum Portugal

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common g...