Client Connectivity Support Engineer

Inetum; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A digital services company is hiring a Client Connectivity Support Engineer in Lisbon, Portugal. The role focuses on ensuring the reliable exchange of data between banking systems and clients, requiring strong technical skills and effective communication. Responsibilities include acting as the primary contact during incidents, monitoring message flows, and contributing to service improvements. Candidates should be familiar with data transfer protocols and security standards. This position offers a dynamic environment within a leading organization.

Qualificações

• Strong technical skills in data exchange protocols.
• Excellent communication skills for client interaction.
• Proficiency in analyzing logs and monitoring systems.

Responsabilidades

• Act as the primary contact point for clients during incidents.
• Monitor daily message and file flows, troubleshoot issues.
• Analyze logs and alerts, resolve incidents or escalate accordingly.
• Coordinate with internal IT teams for resolution.
• Keep clients informed throughout the incident lifecycle.
• Maintain documentation and known error databases.
• Contribute to post-incident reviews.

Conhecimentos

File & Message Transfer: Axway CFT, Axway Secure Transport, IBM MQ

Protocols: PeSIT, SFTP, FTPS, HTTPS

Security: PGP/GPG, TLS, SSH

Networking: firewalls, IP ranges, leased lines, connectivity providers

Ticketing and monitoring tools

Descrição da oferta de emprego

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description

The Client Connectivity Support Engineer ensures the reliable and secure exchange of data between internal banking systems and external clients or financial partners.

This role sits between technical, middleware, and client environments, requiring both strong technical skills and clear client communication.

Key Responsibilities

• Act as the primary contact point for clients (calls and emails) during incidents
• Monitor daily message and file flows, detect issues, and troubleshoot failures or delays
• Analyze logs and alerts, resolve incidents or escalated to relevant teams
• Coordinate with internal IT teams and external partners to ensure timely resolution
• Keep clients informed throughout the incident lifecycle
• Maintain documentation, procedures, and known error databases
• Contribute to post‑incident reviews and service improvements

Qualifications

• File & Message Transfer: Axway CFT, Axway Secure Transport, IBM MQ
• Protocols: PeSIT, SFTP, FTPS, HTTPS
• Security: PGP/GPG, TLS, SSH
• Networking: firewalls, IP ranges, leased lines, connectivity providers
• Ability to use ticketing and monitoring tools and investigate end‑to‑end data flows